Build a career where values meet worldwide opportunity.Job DescriptionSenior Technician- Managed Services
Convergint is looking for a full-time, enthusiastic, results-driven and forward-thinking Senior Technician to join our amazing culture. As the Senior Technician you are a part of a dynamic team that allows you to grow as Convergint grows.
For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on convergint.com/careers.
Who You Are
You have a passion for providing world-class service to customers, colleagues, and communities. You are a person of integrity with a commitment to growth, accountability, and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Senior Technician.
Who We Are
With 20 years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.
Job TitleSenior Technician - Managed Services
Reporting LineReports to: Operations Manager – Managed Services MEA
Direct Reports: None
Department / Business UnitManaged Services
Work Location:
Middle East & Africa
Job PurposeResponsible to performing advanced maintenance tasks independently or with support from qualified Engineer. Tasks would include performing advanced troubleshooting techniques, basic interaction with software components of security systems, and performing advanced preventative maintenance tasks.
What you’ll do with “Our Training and Your Experience”
Performs corrective maintenance for intermediate to advanced cases as well as routine preventative maintenance procedures
Performs basic security system hardware/software configuration
Performs more advanced troubleshooting techniques for security systems hardware and software components.
Ensure compliance with safety standards, local legislation, statutory requirements and regulations as well as corporate guidelines while performing maintenance- related duties and all other engineering works
Inspects, analyzes and provides case details, actions taken and resolution for assigned cases via company’s maintenance management system
Ability to provide Engineering support and management with detailed information about daily activities
24/7 availability when on duty for Rectification Callouts
Maintain a professional courteous manner with all clients, other contractors, and fellow employees.
Mentoring Junior Technicians and demonstrating a knowledge sharing approach
Key Relationships
InternalOperations Manager – Managed Services MEA
Technical Managed – Managed Services
Engineers, Team Leaders
Audit & HSE
Account Executives
Logistics
ExternalClient
Job Dimensions
Direct Reports: None
Convergint is an Equal Opportunity Employer.
