Job Title:
Senior IATA Ticketing & Corporate Travel Specialist
Location:
Abu Dhabi, UAE
About the Company
We are a dynamic and fast-growing AI & IT company specialising in cutting-edge technology solutions for businesses of all sizes. As we continue to expand, we are seeking a highly skilled, detail-oriented, and motivated Senior IATA Ticketing & Corporate Travel Specialist to join our team.
Role Objective
We are seeking a highly experienced travel professional to help establish and operate our in-house travel agency and corporate travel function.
This is not a basic reservation-agent position.
The successful candidate must have strong hands-on expertise in IATA ticketing, BSP operations, GDS systems, international airfare optimization, complex ticket servicing, airline relationships, hotel contracting and global hotel loyalty programs.
Our objective is to build a professional travel operation capable of securing the best combination of:
Mandatory Qualifications
Candidates must demonstrate:
Advanced GDS Expertise
Advanced hands-on knowledge of at least one major GDS is mandatory:
Candidate must be capable of independently handling
PNR creation and management
Candidates who only have experience using consumer booking websites will not be considered equivalent to experienced GDS ticketing professionals.
Advanced Airfare Optimization
The candidate must understand how to find the best overall airfare rather than simply accepting the first fare returned by a booking system.
Strong experience required in
The candidate should be able to compare several routing and fare alternatives and recommend the best combination of price + flexibility + convenience + traveler benefits.
Airline Commercial Experience
Strong preference will be given to candidates with established working relationships with airline sales/account management teams.
Experience dealing with major international and regional airlines is highly desirable, including carriers operating through the UAE, GCC, Europe, Asia and the Americas.
The candidate should understand
Candidate must have strong working knowledge of major international hotel groups, particularly:
The candidate should understand
The candidate will be expected to help establish legitimate relationships and agreements that provide our organization and eligible staff/travelers with competitive worldwide hotel rates and benefits.
Corporate & VIP Travel
Experience supporting executives, VIPs and frequent international travelers is strongly preferred.
Candidate should be comfortable handling:
Commercial Mindset
We are particularly interested in candidates who think commercially.
For every major booking, the candidate should be capable of answering:
Is this the best available fare?
Is there a better private/corporate fare?
Is better content available through NDC, GDS or another authorized channel?
What happens if the traveler changes the date?
What happens if the traveler cancels?
Can different airlines or fare components be combined more effectively?
What additional baggage/seat/lounge benefits are included?
Which hotel booking channel provides the best total value?
Are loyalty benefits and qualifying stays preserved?
Can a corporate agreement improve the economics?
Preferred Candidate Profile
Ideal candidates will have:
Interview Practical Test
Shortlisted candidates should expect a practical assessment covering:
Air Ticketing:
Build and price a complex international multi-city itinerary and explain alternative fare/routing options.
Reissue:
Calculate and process a voluntary ticket change, including fare difference and penalties.
Refund:
Explain the refund calculation and applicable fare rules.
BSP:
Explain how BSP settlement, ADM/ACM and BSPlink workflows operate.
Optimization:
Demonstrate how they would identify a better price or more flexible fare than the first GDS result.
Disruption:
Resolve a hypothetical cancellation or schedule-change scenario for a VIP traveler.
Hotels:
Explain how they would establish legitimate corporate/agency relationships with Marriott, IHG and Accor to achieve competitive worldwide rates and traveler benefits.
Loyalty:
Compare direct hotel booking, GDS booking and negotiated corporate rates in terms of price, flexibility, points, elite-night qualification and traveler benefits.
Candidates should be prepared to demonstrate actual GDS knowledge rather than only describe previous responsibilities.
Key Performance Indicators
Performance will be measured through:
Application Process
Interested applicants are invited to apply via LinkedIn and send their updated CV to [email protected]. Join us in driving the region’s digital transformation and play a key role in securing the Senior IATA Ticketing & Corporate Travel Specialist position.
Only shortlisted candidates will be contacted.
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Data Protection & Privacy Statement
By applying for this role, you consent to the collection and processing of your personal data in accordance with the UAE Federal Decree-Law No. 45 of 2021 (PDPL). Your information will be used only for recruitment purposes, kept secure, and retained only as long as necessary. You may request access, correction, or deletion of your data at any time by contacting our HR Department. Your data will not be shared with third parties except where required for recruitment and with appropriate safeguards
