Job Title: Senior Credit Collections Specialist
Location: UAE (Remote)
Employment Type: Full-Time
Level: Senior
Work Arrangement: Fully Remote
About UsWe are seeking an experienced and results-driven Senior Credit Collections Specialist to manage outstanding receivables, improve collection performance, minimize credit risk, and maintain healthy customer relationships. The ideal candidate has strong credit control expertise, excellent negotiation skills, and the ability to resolve complex overdue accounts while supporting the company's cash flow objectives.
Key Responsibilities Collections Management: Manage a portfolio of overdue accounts and execute structured collection strategies to ensure timely payment. * Credit Risk Monitoring: Review customer payment behavior, identify high-risk accounts, and recommend appropriate credit control actions. * Customer Communication: Contact customers through phone, email, and other channels to follow up on outstanding balances, negotiate payment arrangements, and resolve payment delays. * Dispute Resolution: Investigate billing discrepancies, payment disputes, and account-related issues in collaboration with Sales, Accounts Receivable, and other relevant departments. * Payment Plan Negotiation: Negotiate realistic repayment schedules and monitor compliance with agreed payment terms. * Account Reconciliation: Review customer statements, verify outstanding balances, allocate payments, and investigate unapplied cash or discrepancies. * Escalation Management: Identify seriously delinquent accounts and recommend escalation, credit holds, legal recovery, or external collection support where appropriate. * Reporting and Analysis: Prepare regular reports on overdue receivables, collection effectiveness, aging balances, and high-risk accounts. * Process Improvement: Identify opportunities to strengthen collection procedures, improve recovery rates, and reduce days sales outstanding (DSO). * Cross-Functional Collaboration: Work closely with Finance, Sales, Customer Service, and Legal teams to resolve collection issues and support business objectives. * Compliance:* Ensure collection activities comply with company policies, contractual obligations, applicable UAE regulations, and relevant data protection requirements.
Qualifications and Experience
Key Performance Indicators (KPIs)Performance will be measured against agreed targets, including:
What We Offer
How to ApplyInterested candidates are invited to submit their updated CV, highlighting relevant experience in credit collections, overdue account recovery, credit risk assessment, and receivables management.
Please include examples of your achievements in improving collection rates, reducing overdue balances, or resolving complex customer accounts where possible.
