Key Responsibilities:
System Monitoring & Operations
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Monitor production environments and proactively identify potential issues.
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Review application logs and system alerts to detect anomalies.
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Support scheduled maintenance and production releases.
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Validate application functionality following deployments and infrastructure changes.
Application Support & Incident Management
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Provide second level support for enterprise applications.
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Investigate, diagnose, and resolve application-related incidents and service requests.
Database & Technical Support
Release & Change Management
Vendor & Stakeholder Coordination
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Act as a focal point between business users, vendors, and technical teams.
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Follow up with third-party vendors for issue resolution and system enhancements.
Required Qualifications
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Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field.
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1-3 years of experience in Application Support, Production Support, or IT Operations.
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Experience supporting enterprise business applications in production environments.
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Strong understanding of incident, problem, and change management processes.
Technical Skills:
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Strong SQL knowledge and experience with relational databases (PostgreSQL, MySQL, or SQL Server).
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Experience with Linux operating systems and command-line troubleshooting.
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Knowledge of APIs, REST services, and system integrations.
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Experience with application server and web server troubleshooting.
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Familiarity with log analysis and monitoring tools.
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Understanding of networking concepts, including DNS, Firewalls, SSL/TLS, VPNs, and Load Balancers.
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Experience working with containerized platforms (OpenShift, Kubernetes, Docker) is an advantage.
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Basic scripting knowledge (Bash, PowerShell, Python).
