**Senior Account Manager – Interior Fit-Out & Finishing
Are you an experienced Account Manager who excels at building strong client relationships, managing residential projects, and ensuring exceptional client satisfaction throughout the project lifecycle?
D.DESIGN Interiors is looking for a proactive and results-driven Senior Account Manager to manage premium residential projects, serve as the primary point of contact for clients, and ensure smooth coordination between clients and internal teams from project handover through execution, final delivery, and after-sales follow-up.
About D.DESIGN Interiors
D.DESIGN Interiors is a leading interior design, fit-out, and turnkey finishing company specializing in premium residential projects. With over 200 completed projects and more than 32,000 m² delivered, we are committed to exceptional design quality, premium execution, and meticulous attention to detail.
We manage projects from concept to completion, delivering integrated interior solutions and a seamless client experience through strong coordination, operational excellence, and a commitment to quality.
The Role
As a Senior Account Manager, you will manage client relationships across your assigned project portfolio, coordinate with cross-functional teams, monitor project progress, manage client expectations, and ensure timely resolution of issues.
You will also support commercial follow-up, monitor collections, identify additional client needs, and contribute to improving client satisfaction and overall project performance.
Key Responsibilities
• Manage the client journey from project handover through execution, final delivery, and after-sales follow-up.
• Act as the primary point of contact for clients, ensuring professional communication, regular updates, and proactive follow-up.
• Coordinate with Sales, Design, Technical Office, Execution, FFE, and Finance to ensure smooth project progress.
• Monitor project milestones, deliverables, pending actions, and potential delays, escalating risks when necessary.
• Handle client complaints, resolve project-related issues, and maintain strong long-term client relationships.
• Follow up on client collections, BOQs, interim payment certificates (IPCs), variation orders, and additional requests in coordination with relevant departments.
• Identify upselling, cross-selling, and referral opportunities when appropriate.
• Maintain accurate client records, project trackers, and daily, weekly, and monthly reports.
• Monitor assigned KPIs related to client satisfaction, project progress, collections, and commercial performance.
• Ensure compliance with company SOPs, reporting standards, and approved operational procedures.
What We’re Looking For
• 5+ years of professional experience in Account Management, Client Relationship Management, or project coordination within the interior finishing, fit-out, or turnkey construction industry.
• Proven experience managing premium residential clients and multiple projects simultaneously.
• Strong understanding of interior finishing processes, project workflows, BOQs, IPCs, variation orders, and client collections.
• Experience handling client escalations, resolving problems, and managing expectations throughout project execution.
• Excellent communication, negotiation, coordination, and problem-solving skills.
• Strong organizational skills and the ability to prioritize multiple tasks effectively.
• Good knowledge of Microsoft Excel and reporting tools.
• Fluency in Arabic and good command of English.
• Bachelor’s degree in Business Administration, Engineering, or a related field.
What Success Looks Like in This Role
The successful candidate will be expected to maintain strong client relationships, improve client satisfaction, support timely project delivery, ensure consistent collection follow-up, minimize unresolved issues, and maintain accurate project reporting.**
üìç Location: D.DESIGN Interiors ‚Äì 6th of October City, Egypt</p>
üïí Employment Type: Full-time</p>
üìä Experience Required: 5+ Years</p>
üìå Reporting To: Account Management Team Leader / Head of Account Management</p>
⚠**️ Please Note: Direct experience in interior finishing, fit-out, or turnkey construction is highly preferred. This role focuses on client relationship management, project coordination, commercial follow-up, and client satisfaction.
Interested in Joining D.DESIGN Interiors?
If you
have the experience, communication skills, and operational mindset to manage premium residential clients and deliver an exceptional client experience, we’d love to hear from you.
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meone who would be a great fit? Share this opportunity with them!
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