Job DescriptionJob PurposePerform end-to-end planning, analysis, reporting, and permitting activities for passenger transport sectors to support performance improvement, regulatory compliance, and effective coordination with franchise companies and internal stakeholders.
Roles and Responsibilities:Strategy
- * Support monitoring and evaluation of passenger transit performance to ensure alignment with RTA laws, contracts, and quality standards.
- Provide analytical and technical inputs for sector performance improvement initiatives.
- Prepare recommendations on activity approval, temporary suspension, or cancellation of franchise companies.
Operations
- * Manage correspondence with franchise stakeholders and follow up on issues and required actions.
- Prepare and update periodic performance reports and sector records.
- Communicate with franchise companies to resolve escalated operational concerns.
- Support implementation of strategies and corrective actions to enhance performance and efficiency.
- Prepare contracts and auctions for concession companies in taxi, e-hail, and hourly-rental activities with concerned departments.
- Issue permits for rented buses, tourist transport, and school transport activities in coordination with the Commercial Transport Activities Department.
- Provide temporary permit services for buses from other Emirates.
- Manage relationships with franchise companies and shared-transport operators and evaluate their periodic performance.
- Analyze complaints, suggestions, and satisfaction studies and propose amendments based on standards.
- Manage, develop, and sustain the database of franchise companies and shared-transport operators and provide it to concerned departments. Product / Process Improvement
- Identify development opportunities based on sector performance analysis and stakeholder feedback.
- Propose and support implementation of amendments to improve service quality and operational compliance.
QualificationsPhysical Working Conditions
- * Primarily office-based with occasional visits to passenger transport operators and service provider sites
Job Qualifications & Requirements
- * 0-1 years in case of Master's degree (2+ years in case of Bachelor’s degree, 8+ years in case of diploma) in related area
- Diploma/Bachelor’s degree/Master’s degree in Planning or Engineering
Technical competencies
- * Governance and Compliance
- Inspection Principles and Standards
- Legislative Compliance and Legal Activities
Job CategoryAdministration
AdvertiserRoads and Transport Authority
DepartmentPlanning & Business Development
Required NationalityUAE Only
Monthly SalaryUnspecified
Schedule-TimeFull time
Job Posting29/10/2026
Unposting Date28/11/2026
