Job Summary
We are seeking a proactive and detail-oriented MS Dynamics 365 F&O Application Support professional to join our IT team. In this role, you will be responsible for providing functional and technical support for our Microsoft Dynamics 365 Finance & Operations environment. You will act as the first point of contact for end-users, troubleshooting system issues, managing user access, and ensuring the stability of critical financial and operational processes. The ideal candidate has a strong understanding of D365 F&O modules (Finance, Supply Chain, Retail) and excellent problem-solving skills.
Key Responsibilities
Application Support & Troubleshooting
- Serve as the primary point of contact for end-users experiencing issues with D365 F&O (Tier 1 & Tier 2 support).
- Diagnose, troubleshoot, and resolve functional and technical issues related to D365 F&O modules (e.g., General Ledger, Accounts Payable, Accounts Receivable, Procurement, Inventory, Sales).
- Monitor system performance, batch jobs, and integrations; identify and resolve errors or bottlenecks.
- Escalate complex issues to Tier 3 (Microsoft or internal development team) when necessary, ensuring proper documentation and follow-up.
System Maintenance & Administration
- Manage user access, security roles, and permissions within D365 F&O.
- Perform routine system maintenance tasks, including data integrity checks, configuration updates, and environment refreshes.
- Assist in the deployment of patches, updates, and hotfixes to the D365 F&O environment.
- Maintain and update support documentation, knowledge base articles, and standard operating procedures (SOPs).
Business Process Support
- Analyze business requirements and translate them into functional D365 F&O configurations.
- Assist with month-end and year-end closing processes, ensuring system readiness and resolving any related issues.
- Provide guidance and training to end-users on D365 F&O functionality and best practices.
- Collaborate with business stakeholders to identify opportunities for process improvement and system optimization.
Data Management & Reporting
- Assist with data imports, exports, and migrations using Data Management Framework (DMF) or Excel Add-in.
- Support the creation and maintenance of financial and operational reports (e.g., Power BI, SSRS, Management Reporter).
- Ensure data accuracy and consistency across integrated systems (e.g., CRM, third-party applications).
Collaboration & Communication
- Work closely with functional leads, developers, and business analysts to support ongoing projects and enhancements.
- Communicate effectively with non-technical users to understand issues and provide clear, concise solutions.
- Participate in team meetings, provide status updates, and contribute to continuous improvement initiatives.
Qualifications
Education & Experience
- Bachelor's degree in Information Technology, Computer Science, Finance, Business Administration, or a related field (or equivalent work experience).
- 2+ years of experience in application support, with a focus on Microsoft Dynamics 365 Finance & Operations (or AX 2012).
- Experience with at least two D365 F&O modules (Finance, Supply Chain, Sales and Marketing, Retail).
- Microsoft certifications (e.g., MB-300, MB-310, MB-330) are a plus.
Technical Skills
- Strong understanding of D365 F&O architecture, data entities, and security models.
- Proficiency in using Lifecycle Services (LCS) for environment management and deployment.
- Experience with SQL Server, X++, or Power Platform (Power BI, Power Automate) is advantageous.
- Familiarity with ITIL processes (Incident, Change, Problem Management).
- Knowledge of integration tools and techniques (e.g., Dual Write, OData, custom APIs).
