A reputable financial technology company is seeking a high-caliber Merchant Onboarding Specialist to own the verification of every new merchant account, reviewing Commercial Registration documents and Ultimate Beneficial Owner declarations before go-live.
Key Responsibilities
- Review Commercial Registration (CR) documents for accuracy and validity
- Confirm business details match official registry records
- Maintain organized documentation records for every merchant reviewed
- Review Ultimate Beneficial Owner (UBO) declarations and ownership structures
- Identify incomplete or inconsistent ownership disclosures
- Escalate complex ownership structures for further review
- Flag high-risk merchant profiles to the Compliance team
- Request additional documentation from merchants when gaps are found
- Track outstanding document requests through to resolution
- Manage the merchant onboarding queue against agreed SLA targets
- Keep onboarding records updated in the case management system
- Communicate onboarding status clearly to merchants and internal stakeholders
Role RequirementsExperience & Background* Bachelor's degree in Business, Finance or a related field
* 2–4 years in merchant onboarding, KYB (Know Your Business), or operations compliance at a payments company, bank or fintech
* Hands-on experience reviewing CRs and UBO declarations is required
Functional & Technical Skills* Working knowledge of regional business registries
* Understanding of basic KYB and AML red flags
* Comfort managing high onboarding volume under SLA pressure
* Ability to identify inconsistencies in documentation without guidance
Expert in Tools* Onboarding and case management platforms
* Excel for tracking and reporting
* Microsoft Office and Google Workspace
Soft Skills & Culture* Very good English and Arabic
* Pay close attention to detail when reviewing documents
* Stay organized and manage a high volume of cases without delays
Nice to Have
- * Experience with UAE or GCC commercial registries specifically
- KYB software experience
- Experience working in a startup or scale-up delivery environment where processes are still being built
