1. Job Purpose
To manage and coordinate daily warehouse operations, inventory control, order fulfilment, dispatch, and logistics activities, ensuring stock accuracy, timely deliveries, accurate SAP transactions and documentation, and compliance with company procedures, QMS, food safety, HSE, and housekeeping standards.
2. Key Responsibilities
A. Warehouse Operations & Inventory Control
- Receive, inspect, identify, and store finished goods and other warehouse materials, verifying quantities, material codes, batch numbers, production dates, packaging condition, and supporting documents against purchase orders, delivery notes, and STOs.
- Maintain accurate SAP inventory records for receipts, issues, transfers, returns, and authorized adjustments; conduct physical stock counts and investigate and report discrepancies, shortages, excesses, damaged, expired, or obsolete stock.
- Ensure proper stock identification, traceability, segregation, storage conditions, and FIFO/FEFO compliance, where applicable.
- Monitor stock availability, identify replenishment requirements and inventory risks, and
- report them to the supervisor.
B. Dispatch, Order Fulfilment & Logistics Coordination
- Coordinate inbound and outbound activities, including order picking, preparation, staging, loading, dispatch, internal transfers, and shipment tracking.
- Process daily Cash Van load requests, prepare orders according to approved requirements and actual stock availability, verify quantities, coordinate loading, and liaise with Cash Van Sales personnel, service providers, customers, and relevant teams.
- Coordinate customer and export shipments, loading schedules, dispatch documentation, and timely delivery in line with Sales requirements.
- Verify material codes, quantities, batch details, and product condition before dispatch; follow up on STOs and deliveries with drivers, warehouses, and relevant departments.
- Promptly escalate delays, shortages, loading errors, damaged goods, documentation discrepancies, and other operational issues
C. SAP, Documentation & Reporting
- Complete assigned SAP transactions accurately and on time, maintaining updated Excel trackers, stock reports, shipment logs, and inbound/outbound records.
- Submit daily stock status and shift-end reports covering stock availability, operational requirements, receipts, dispatches, pending deliveries, discrepancies, and unresolved issues.
- Ensure all receiving, transfer, dispatch, and shipping documents are complete, properly filed, acknowledged, and available for stock reconciliation, audits, and management review.
- Coordinate with Sales, Quality, Procurement, Operations, Finance, and other relevant departments to resolve stock, shipment, and documentation issues.
D. Shift & Operational Management
- Follow assigned shift schedules, support day/night operations if required, and provide scheduled relief for the night-shift dispatcher (if applicable)
- Ensure effective shift handover and takeover, communicating pending activities, urgent orders, stock issues, and unresolved matters.
- Coordinate daily activities with warehouse personnel, drivers, and helpers, and conduct or participate in morning briefings to communicate operational priorities, safety, quality, and housekeeping requirements.
E. Safety, Quality & Housekeeping
- Comply with company HSE, QMS, food safety, security, and warehouse procedures, including PPE and safe material-handling requirements.
- Maintain clean, organized, and accessible storage and loading areas; ensure damaged or non-conforming products are properly identified and segregated.
- Report unsafe conditions, incidents, near misses, equipment defects, and quality concerns promptly, and support inspections, checklists, and corrective actions
Skills
- Practical knowledge of warehouse operations, inventory control, dispatch, and logistics coordination.
- Working knowledge of SAP inventory transactions and Microsoft Excel.
- Understanding of stock reconciliation, FIFO/FEFO, batch traceability, and warehouse documentation.
- Strong attention to detail, numerical accuracy, communication, coordination, and problem-solving skills.
- Knowledge of QMS, Food Safety, HSE, housekeeping, and safe material handling.
- Ability to prioritize tasks, work under operational pressure and assigned shifts, and maintain accurate records.
