1 day ago
Full TimeJunior
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Skills Gap Analyzer
Compare your skills with the requirements for IT Operations Engineer and see what you need to learn
About the company
EFG Holding
Financial Services
Purpose:
Provide first and second level of technical support to all employees, ensuring a superior level of client service and support.
Responsibilities:
1.Provide technical support to employees through telephone, email and onsite.
2.Identify, diagnose, and resolve level one and two problems for users of the server, personal computers (PC) software and hardware, network and local printer problems, e-mail, Internet, and local-area network access problems.
3.Perform desktop hardware repair and installation for PC equipment and peripherals that are not covered by third-party vendor maintenance agreements.
4.Respond to all daily IT operations tasks, requests and issues.
5.Manage, monitor & maintain:
6.Perform disaster recovery planning & execution.
7.Maintain daily health checks and provide support for in-house and third-party applications.
8.Manage the procurement, servicing support, and inventory of computer systems, applications, and peripheral equipment, including supplier coordination and maintenance of adequate hardware, supplies, and parts inventory in line with Group standards and guidelines.
9.Ensure employees are following the required procedures and processes when logging incidents and requesting changes.
10.Ensure compliance with all applicable AML/CTF rules and regulations as required in the conduct of the role.
11.Ensure timely completion of all relevant AML/CTF training provided by the Group.
12.Ensure response to AML, CTF & sanctions inquiries in a timely manner.
Job Requirements:
“Thank you for your interest in applying to EFG Holding. Due to the high volume of applications/interest, please note that we are only able to respond directly to applicants that are shortlisted for interviews.”