Location: Morocco
Function: Back Office / Internal Sales
Region: Northern & Western Africa
Working time: Full-time
Your role
As an Internal Sales Representative, you will support Dräger’s sales activities across Northern and Western Africa. You will work closely with Area Managers, customers, and distributors to coordinate quotations, tenders, orders, and sales administration. You will also administer the regional online shop and contribute to digital sales initiatives, helping deliver a responsive customer experience and efficient sales processes.
Your responsibilities
- Provide day-to-day internal sales support to Area Managers and distributors across the region.
- Coordinate customer inquiries and sales administration, and maintain accurate customer and opportunity data in SAP and CRM.
- Prepare and coordinate quotations and tender submissions, ensuring documentation is complete, accurate, and submitted on time.
- Review bid documents against technical, commercial, and legal requirements, coordinating input with relevant internal contacts and sales partners.
- Maintain tender and quotation records, track submission deadlines and outcomes, and support post-submission follow-up.
- Monitor quotation and order progress, follow up on missing information or delays, and coordinate with the responsible colleagues.
- Prepare reports on quotation activity, order intake, tender pipeline, online shop orders, and agreed sales KPIs.
- Administer the regional online shop as a key user, including customer registrations, user access, product information, pricing, and product documentation.
- Monitor online orders and coordinate their fulfilment with internal teams.
- Support distributors with commercial and operational requests, tender documentation, certifications, and partner communications.
- Support sales campaigns, product launches, customer communications, and other regional sales initiatives.
- Share customer and distributor feedback with Area Management and relevant internal teams.
- Follow company policies and financial procedures in all sales support activities.
What you bring
- A university degree in Economics or a related field.
- Three to five years of experience in internal sales, sales administration, customer service, order processing, or export operations in an international environment.
- Experience supporting distributors and multiple countries is an advantage.
- Strong communication and interpersonal skills, with the ability to work effectively across cultures.
- A self-motivated and independent approach, supported by strong analytical and problem-solving skills.
- Proficiency in Microsoft Office; knowledge of SAP is an advantage.
- Good written and spoken English and French.
- Experience with online sales platforms or e-commerce systems.
Dräger Morocco is committed to protecting the personal data of all job applicants and will process your information in accordance with applicable data protection requirements.
