Mission: Develop business portfolio (geographical or segmentation, etc) through the sales of offers (product/service/solution) to Customer (Direct, Indirect, Professional End User, Dealer)
Key Expectations:
- Manage accounts of all sizes by representing your team externally with clients and internally by working with various stakeholders
- Develop a thorough understanding of the clients’ position in the market, their product/service, points of difference and competitive landscape
- Capture, manage & answer customer request/claim
- Establish and build strong working relationships with business leaders at all levels
- Manage day-to-day client communication and ongoing relationships as it relates to current, new and upcoming projects including business review
- Prepare and present sales information and effective proposal for customer during renewal or new initiatives
- As necessary, visit clients, attend trade shows and other industry events to capitalize on networking and relationship-building opportunities
- Proactively remain connected to clients and the ever-changing market to access new search opportunities and ensure all viable clients are engaged on a regular and effective basis
- Develops/generates new leads by monitoring trends, conducting research, identifying opportunities, cold calling and making appointments.
- Ensure the sustainability of assigned franchisees, by creating, monitoring and contributing to their business plan while ensuring their satisfaction with the franchise offering.
- Create and monitor various action plans with the franchisee (range of services, communication, training, online approach, etc.).
- Ensure that stores meet defined minimum performance standards (range of services and capabilities, customer service and facilities, NPS, Online, brand policy, service standards).
- Plan, contribute to and monitor traffic generation actions (online, fleets, marketing, CRM...), as well as conversion performance in stores.
- Ensure that franchise fees are collected on time, and prepare the profit map (fees paid by the franchisee in relation to the value delivered by the franchise).
- Ensure that information on franchisee business performance is collected on time.
- Support the correct implementation and appropriation of IT tools defined for the network.
KEY EXPERIENCES IN:
- Working with customers (Customer Service Relationship)
- Project or account management (Account Management or project Management)
- Building relationship (Networking)
- Managing deliverables and deadlines (Opportunity Management)
