You are about to apply for a certified Top Employer 2026 Ready to be part of one of the Market Leaders in Egypt? Apply now Raya Smart Buildings: one of Raya’s subsidiaries is hiring a Saudi National Community Executive in KSA.
Responsibilities:
• Welcome clients and visitors and manage reception, calls, and correspondence.
• Handle client requests and complaints, escalating unresolved issues to the manager.
• Support client onboarding, move-ins, and orientation to facilities and services.
• Maintain workspace and meeting room readiness; coordinate service and maintenance requests.
• Support sales through workspace tours, lead capture, and follow-up in the CRM.
• Maintain accurate client records, bookings, agreements, and administrative documentation.
• Assist with invoicing and payment follow-up in coordination with the manager and Finance.
• Collect client feedback, support NPS surveys, and assist with community events.
• Support the manager during governmental visits and follow approved visitor procedures.
Requirements:
- Ownership: Takes responsibility for assigned tasks and follows through on client requests.
- Functional Skills: Applies service procedures accurately and consistently.
- Ideas Presentation & Initiative: Communicates clearly and suggests practical improvements.
- Continuous Learning: Applies training and feedback to improve daily performance.
- Customer Centricity: Listens to clients and responds professionally to their needs.
- Reception & Operations: Managing calls, visitors, bookings, and workspace readiness.
- Client Feedback & NPS: Recording feedback and supporting surveys and follow-up.
- Client Onboarding: Preparing records and explaining facilities and services.
- Sales & CRM Support: Recording leads, conducting tours, and updating client information.
- Billing Support: Assisting with invoices, payment records, and collection follow-up.
- Administrative Systems: Using Microsoft Office, email, and workspace booking system
- From 1-2 years in Customer service, hospitality, reception , or administration
- Saudi National can apply
