WHO WE AREFrontline Performance Group (FPG) is a global leader in hospitality performance improvement, helping hotels and hospitality organizations unlock the full potential of their teams.
Through its innovative IN-Gauge platform, training programs, and performance management solutions, FPG helps hospitality organizations improve employee engagement, enhance guest experiences, and drive measurable business results.
Joining FPG means becoming part of an international team dedicated to helping hospitality professionals and organizations achieve their full potential.
WHO YOU ARE
You are an experienced hospitality professional who has built a successful career creating outstanding guest experiences, developing teams, and driving performance. You may have served in leadership roles such as Duty Manager, Night Manager, Front Office Manager, Guest Relations Manager, Revenue Manager, or similar positions where managing hotel operations, coaching people, and delivering measurable results were central to your success.
You understand the challenges hospitality teams face because you've experienced them firsthand. You know how to build relationships, influence others, solve problems, and help teams improve their performance.
You are comfortable working with technology and excited about the opportunity to apply your hospitality expertise in a SaaS environment. Your communication and presentation skills allow you to engage confidently with hotel leadership, managers, and frontline teams, both virtually and in person.
Building and maintaining strong client relationships comes naturally to you. Your critical thinking, empathy, self-awareness, and collaborative mindset make you a trusted partner. You are highly organized, detail-oriented, and comfortable managing multiple priorities while maintaining a strong focus on customer satisfaction.
If you've built a successful career in hotel operations and are ready to leverage your experience in hospitality technology, this could be an excellent opportunity to take your career in a new direction.
WHAT YOU WILL DOAs a Customer Success Associate (CSA) at Frontline Performance Group (FPG), you will support our Customer Success Consultants in delivering exceptional service to hospitality clients across Europe.
You will play an important role in driving customer engagement, platform adoption, and retention while helping hotel teams maximize the value of FPG's IN-Gauge platform.
Your responsibilities will include supporting customer relationships, coordinating administrative activities, resolving data-related issues, and conducting targeted client training and support sessions.
You will initially focus on supporting properties that require additional guidance, as well as high-performing properties that benefit from periodic engagement.
As you develop your expertise and demonstrate success, you may have the opportunity to manage your own portfolio of clients and grow into a Customer Success Consultant role.
HOW YOU WILL DO ITCustomer Success & Relationship Management
Platform Adoption & Training
Data Management & Administrative Support
Client Engagement & Travel
REQUIRED QUALIFICATIONS Previous hotel management experience is required, preferably in roles such as Duty Manager, Night Manager, Front Office Manager, Front Desk Manager, Guest Relations Manager, Revenue Manager, or similar hospitality leadership positions * Fluent in English and at least one Eastern European language. * Must currently reside in Dubai, UAE.* Relocation assistance is not provided * Strong understanding of hotel operations, guest services, and performance management * Excellent verbal and written communication skills, with the ability to engage effectively with both technical and non-technical audiences * Strong relationship-building skills and a customer-focused mindset * Technologically proficient and comfortable learning new software platforms * Excellent organizational skills with the ability to manage multiple priorities * Strong problem-solving, critical thinking, and decision-making abilities * Self-motivated, adaptable, and able to work both independently and collaboratively * Willingness to travel occasionally, up to 20%
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