Experience3–5 years of relevant experience in transaction banking operations, cash management client implementation, digital banking onboarding, payments operations or corporate customer servicing. Hands-on exposure to client documentation review, platform/user set-up, authorisation workflows and controlled activation is preferred.
Education / CertificationsBachelor’s degree in Business Administration, Banking, Finance, Operations, Information Systems or a related discipline. Relevant transaction-banking, payments, operations, AML/KYC or project-delivery certification is an advantage.
Technical / Functional KnowledgeWorking knowledge of corporate cash management products and channels, including payments, collections, account services, liquidity solutions, digital banking, user entitlement structures, approval workflows, pricing/charges and implementation controls. Familiarity with host-to-host/API/file connectivity is an advantage.
Personal Attributes* Strong operational discipline and attention to detail.
* Client-focused communication with confidence to explain documentation gaps and implementation steps.
* Ability to manage multiple cases, priorities, dependencies and SLA deadlines.
* Analytical problem-solving and structured exception management.
* High standards of integrity, confidentiality and control awareness.
* Ability to work independently while collaborating effectively across functions and countries.
* Clear written and verbal communication and accurate MIS/reporting skills.
* Proactive follow-up, ownership and escalation of risks or delays.
* Comfort working with digital banking platforms, workflow tools, spreadsheets and case-tracking systems.
