Company Description DC8 Poly Clinic operates in the health and beauty sector, serving a diverse patient base in Dubai. The clinic is located in the 2December Building within the Dubai Real Estate area, providing convenient access for local residents and visitors. DC8 Poly Clinic focuses on delivering professional, client-centered care and services in a modern, welcoming environment. Team members work in a collaborative setting that supports high standards of service, efficiency, and patient satisfaction.
Role Description The Call Center Specialist is a full-time, on-site role based at DC8 Poly Clinic in Dubai. This role is responsible for handling incoming and outgoing calls, responding to patient inquiries, and providing accurate information about clinic services, appointments, and procedures. Daily tasks include scheduling and confirming appointments, updating patient records, documenting call details, and coordinating with clinical and administrative staff to resolve issues promptly. The Call Center Specialist helps ensure a positive experience by addressing patient concerns, following call scripts and policies, and adhering to confidentiality and data protection standards. This position requires consistent, professional communication and the ability to manage multiple calls and tasks efficiently in a fast-paced environment.
Qualifications
