Company Description Czech service center is an automotive service facility focused on providing reliable maintenance and repair solutions for a wide range of vehicles (VW group) . The center is committed to high-quality workmanship, transparent communication, and ensuring a safe driving experience for customers. Technicians and advisors collaborate to diagnose issues accurately, recommend appropriate services, and deliver timely results. The environment emphasizes customer trust, efficiency, and continuous improvement in service standards.
Role Description The Automotive Service Advisor is a full-time, on-site role based in Katameya , New Cairo. This role involves greeting customers, understanding their vehicle concerns, and documenting service requests clearly and accurately. The Service Advisor coordinates with technicians to estimate repair time and cost, explains recommended services, and obtains customer approval. Daily tasks include managing service appointments, updating customers on vehicle status, and ensuring work orders are completed correctly. The role also involves handling billing, maintaining service records, and actively supporting a positive customer experience from drop-off to vehicle delivery.
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