Eindhoven, Netherlands
Ref: 765DU
Company Profile
A growing international B2B organisation operating across Europe, with a strong focus on customer experience, customer satisfaction, long-term client relationships and commercial growth. The company offers a collaborative, multicultural working environment where English is the internal business language.
ResponsibilitiesDutch Speaking Customer Experience RepresentativeLocation: Eindhoven, North Brabant, Netherlands (Hybrid)Hybrid work: 3 days per week in the office, 2 days working from home
Salary: Up to €40,000 per annumRef: 765DUMain DutiesTo deliver high-quality customer service and proactive customer engagement for Dutch-speaking markets, supporting order processing, customer satisfaction, account management and revenue growth initiatives.
The Role– Provide professional inbound customer support via phone, email and digital channels
– Process customer orders accurately and efficiently, ensuring timely follow-up
– Handle product, delivery, account and order-related customer queries
– Manage customer complaints professionally and ensure effective resolution
– Build strong customer relationships and deliver an excellent customer experience
– Identify opportunities to recommend complementary products and support upselling where appropriate
– Support the onboarding of new customers and re-engagement of inactive accounts
– Maintain accurate and up-to-date CRM and order management system records
– Work closely with Sales and Marketing teams to support customer retention and commercial activity
– Contribute to a small, collaborative and customer-focused team environment
Candidate's Profile
– Fluent in Dutch and English (internal communication and training conducted in English)
– Additional languages such as German are beneficial but not essential
– Previous experience in customer service, customer support, customer experience, sales support or account management is desirable (open to varied backgrounds)
– Comfortable managing both inbound and outbound customer calls
– Confident, friendly and customer-focused with strong communication skills
– Organised, proactive and detail-oriented with excellent administrative skills
– Experience with CRM systems, order processing or customer relationship management is advantageous
– Commercially aware, with the ability to identify customer needs and appropriate upselling opportunities
Salary
Up to €40,000 per annum
