Company Description The Kode is a growing organization focused on delivering technology-driven solutions to a diverse range of clients. The company values collaboration, customer-centric service, and measurable results across all its operations. Team members are encouraged to contribute ideas, learn continuously, and take ownership of their work. The Kode offers a professional environment where performance, integrity, and clear communication are recognized and rewarded.
Role Description The Telesales Representative at The Kode is a full-time, on-site role based in Sinn Al Fil. In this position, the representative will make outbound and receive inbound calls to promote products and services, qualify leads, and close sales while meeting or exceeding set targets. Daily tasks include explaining offerings clearly, answering questions, handling objections, and following up with prospects and existing customers to maintain strong relationships. The role involves accurately updating customer records, preparing basic call and sales reports, and coordinating with internal teams to support smooth onboarding and customer satisfaction. The Telesales Representative will also participate in training sessions, stay informed about product updates, and follow all company policies and work standards.
Qualifications
* Strong communication skills, including clear speaking, active listening, and professional call etiquette.
* Customer service and customer support skills to manage inquiries, resolve issues, and ensure a positive customer experience.
* Sales skills, including lead qualification, negotiation, and closing, with the ability to work toward defined sales targets.
* Capacity to participate in and benefit from training, with a willingness to learn products, processes, and sales techniques.
* Basic computer literacy and familiarity with CRM or call management tools.
* Ability to work on-site in Sinn Al Fil, manage time effectively, and handle a high volume of calls.
* Previous experience in telesales, call center, or related sales roles is preferred but not mandatory.
* High school diploma or equivalent; further education in business, marketing, or related fields is an advantage.
