Role Description The Service Delivery Specialist is a part-time, remote role responsible for ensuring high-quality service delivery to APF members, partners, and stakeholders. On a day-to-day basis, this role monitors service performance, coordinates responses to member inquiries, and supports the implementation of digital tools and processes that enhance user experience. The specialist tracks service metrics, identifies areas for improvement, and collaborates with internal teams to refine workflows and standards. This position also contributes to documentation, prepares brief reports on service outcomes, and supports the continuous improvement of APF’s online programs and community services.
Qualifications
- Strong Service Delivery and Service Delivery Management skills, with the ability to coordinate and monitor services across multiple stakeholders.
- Solid Analytical Skills to assess service performance, interpret data, and identify trends and opportunities for improvement.
- Focus on Customer Satisfaction, with experience responding to inquiries, resolving issues, and maintaining positive relationships.
- Clear and professional Communication skills, including the ability to interact with diverse audiences and prepare concise reports.
- Comfort working remotely, with strong organizational skills, time management, and attention to detail.
- Experience in the nonprofit, fundraising, or membership-based sector is an advantage.
- Proficiency with online collaboration tools and basic office software; familiarity with CRM or member management platforms is a plus.
- Relevant post-secondary education or equivalent practical experience in service management, administration, or a related field.
