Role Objective
Support the Commercial invoicing team by preparing and processing accurate and timely invoices for port and land services in the Terminal Operating System (TOS) and IFS. Coordinate with Operations, Marine and Finance to verify billable services, resolve billing queries and follow up directly with clients and agents on outstanding payments. Provide after-sales support and maintain accurate billing records and reports.
Duties and Responsibilities
Operational:
- Minimum of three years of experience in Finance, with excellent proficiency in Microsoft Excel and spreadsheet management.
- Prepare and process invoices for port and land services in TOS and IFS in line with the approved billing procedures.
- Coordinate with Operations and Marine to verify vessel, cargo, storage, equipment and marine service records. Confirm quantities, service dates and the correct billing party before invoicing.
- Check charges against approved tariffs and customer agreements. Reconcile billing records between TOS and IFS and work with the relevant teams to resolve discrepancies, missing charges and duplicate entries.
- Issue approved invoices and supporting documents on time. Coordinate with Operations, Marine and Finance to resolve billing queries and obtain the required approvals for any adjustments.
- Review outstanding invoices with Finance, follow up directly with clients and agents on payments, track payment commitments and escalate overdue or disputed balances.
- Track unbilled services and pending invoices, flag items at risk of missing the month-end cut-off, and provide Finance with supporting records for accruals and reconciliation.
- Maintain an audit trail of service records, approvals, invoices and customer correspondence. Refer credit notes, discounts and waivers for approval in line with company procedures.
- Serve as a key point of contact for after-sales support. Respond to customer enquiries and coordinate the resolution of service issues across port and land activities.
- Submit a weekly status report to the Customer Service Manager covering port and land invoicing, outstanding payments, billing disputes and service issues.
- Consolidate input from the Commercial team, represent the department at the weekly Operations meeting and follow up on agreed actions.
- Submit a weekly status report to the Customer Service Manager covering port and land invoicing, outstanding payments, billing disputes and service issues.
- Consolidate input from the Commercial team, represent the department at the weekly Operations meeting and follow up on agreed actions.
- Coordinate meetings and calls, prepare supporting documents, record minutes and carry out other related
People Development:
- Embrace and drive continuous Human Capital improvements through business driven initiatives or as directed by Port of Duqm Human Resources Department.
- Complete the necessary tasks as requestedby Management/Directors on people development areas.
MINIMUM EDUCATION & QUALIFICATIONS
Education:
– Bachelor degreein Marketing, commercial, management or related studies, or as per the Minimum Qualifications and Experiences matrix in PODC.
Experience:
– Minimum of 4 years of relevant experience, or as per the Minimum Qualifications and Experiences matrix in PODC.
