Company Description: GO Digital is a leading digital solutions and marketing agency based in Kuwait that delivers comprehensive services under one roof. We specialize in web and mobile app development, system integrations, e-commerce solutions, brand identity, digital marketing, SEO, and content creation. GO Digital International is also a recognized provider of Bitrix24 CRM and Omniwaves services, empowering businesses across Kuwait to streamline operations, automate customer journeys, and maximize digital performance.
Role Description: We are seeking a results-driven Head of Technical Department to join our team on-site in Sharq, Kuwait. This is a pivotal leadership role that combines Technical Department Management with B2B Technical Sales. You will be responsible for driving sales for our software systems and custom web/app development services, while leading our technical team to execute projects and deliver ongoing client support.
Key Responsibilities:
1- Technical Sales & Business Growth:
- Drive B2B sales for our proprietary systems, Bitrix24 CRM solutions, Omniwaves, and custom web/mobile application development services.
- Conduct technical consultations, product demos, and scoping sessions with prospective clients to translate business requirements into winning technical proposals.
- Achieve revenue and growth targets for the Systems & Development division in the Kuwaiti market.
2- Technical Department Leadership & R&D:
- Lead, supervise, and mentor the technical team (developers and technical partners) to ensure high-quality, on-time project delivery.
- Define technical standards, oversee architecture and infrastructure, and drive Research & Development (R&D) to adopt emerging technologies.
- Collaborate closely with marketing, design, and strategy teams to align technical outputs with overall business goals.
3- Project Management & Client Support:
- Oversee active projects end-to-end—from requirement gathering and resource planning to deployment and handover.
- Act as the primary technical escalation point for existing clients, ensuring system stability, post-launch technical support, and long-term account retention.
Qualifications:
- Fluency in both Arabic and English (reading, writing, and speaking) with strong business communication, proposal writing, and presentation skills, and the ability to translate technical concepts into clear language for stakeholders.
- Deep understanding of the Kuwaiti market.
- Must be currently based in Kuwait with a transferable residency (Visa 18), a valid Kuwaiti driving license, and a personal vehicle to work on-site in Sharq.
- Bachelor’s degree or higher in Computer Science, Information Technology, Engineering, or a related field.
- 5+ years of experience with a solid background in Web & Mobile App Development, system architecture, APIs, and CRM platforms.
- Proven track record in B2B Technical Sales, Pre-Sales Engineering, or IT Solutions Selling.
- Strong analytical skills to evaluate technical requirements, troubleshoot complex issues, and interpret performance data.
- Proven team management experience, including leading cross-functional technical teams and fostering a collaborative environment.
- Hands-on experience with technical support, including incident resolution, escalation management, and service quality improvement.
- Background in research and development (R&D), with the ability to explore new technologies and propose innovative solutions.
- Solid project management skills for planning, prioritizing, and delivering multiple technical projects on schedule and within scope.
What We Offer:
- Monthly base salary ranging from 700 to 950 KWD, commensurate with experience.
- Performance-based sales commission unlocked upon achieving sales targets and delivering projects on schedule.
- Key leadership role with direct impact on company growth and technical strategy.
- Dynamic, collaborative work environment in the heart of Sharq, Kuwait City.
- Residency transfer (Visa 18) and benefits in accordance with Kuwait Labor Law.
How to Apply:
Apply directly through LinkedIn or submit your application via our careers portal: www.godintl.com/career
