Sales Manager (U.S. Market)
Company: Tecnologex
Location: Amman, Jordan
Employment Type: Full time, on site
Reports To: Founder and CEO
About the Role
Tecnologex is seeking an experienced, hands on Sales Manager to lead and grow our Amman sales team serving customers in the United States.
We are looking for a proven sales leader who has managed teams serving U.S. customers, consistently achieved measurable sales results and developed successful closers. You should be comfortable getting on the phone, handling objections, helping agents close opportunities and demonstrating what an effective sales conversation sounds like.
Our team handles inbound leads, qualifies prospects, follows up with opportunities and conducts outbound outreach. Agents close sales and arrange consultations for managed services, working closely with specialists and onboarding teams throughout the customer journey.
This role offers the opportunity to take ownership of sales performance, build a lasting career and help grow a major sales and BPO operation in Jordan.
Key Responsibilities
- Lead the sales team toward clear individual and team targets for completed sales, conversion rates and revenue.
- Recruit, onboard and develop agents with strong English communication skills, sales ability and consistent follow through.
- Deliver practical training in discovery, qualification, objection handling, follow up and closing.
- Review calls daily, provide specific coaching and demonstrate effective techniques through live calls and role playing.
- Join customer conversations when needed to help agents handle objections and close opportunities.
- Ensure inbound leads receive a prompt response and active opportunities receive daily follow up until closed or appropriately dispositioned, respecting customer preferences and opt out requests.
- Direct outbound prospecting when inbound demand is low, along with pipeline reactivation, cross selling and upselling.
- Maintain accurate Salesforce records and clear accountability for every lead, opportunity and next step.
- Monitor lead quality and pipeline volume, identify conversion problems and coordinate with internal teams to improve results.
- Coordinate with U.S. closers and onboarding teams to ensure complete information, smooth handoffs and timely completion.
- Track sales performance, response times, pipeline activity and call quality. Present results and improvement plans directly to the CEO.
- Develop sales scripts, training materials and repeatable processes that support growth.
- Manage schedules, performance expectations and team accountability while developing future team leaders.
Required Experience and Skills
- At least five years of sales experience serving the U.S. market, including at least three years directly managing a sales team.
- Proven experience leading agents in a sales focused call center, BPO or inside sales environment.
- Direct responsibility for sales quotas, conversion rates and completed sales, with specific examples of results achieved.
- Strong personal selling and closing ability, including experience coaching agents through difficult customer conversations.
- Experience managing inbound sales and outbound prospecting.
- Native or near native proficiency in spoken and written English, with clear pronunciation, natural conversational delivery and a strong understanding of U.S. business communication.
- Ability to lead persuasive sales conversations, handle objections and coach agents confidently in English. Familiarity with American English pronunciation and expressions is preferred.
- Fluent Arabic.
- Experience recruiting, training, evaluating and improving the performance of sales agents.
- Strong CRM, pipeline management and reporting skills. Salesforce experience is preferred.
- A strong work ethic, personal accountability and the initiative to identify problems and follow through on solutions.
Preferred Background
- Experience managing U.S. consumer or business sales campaigns within a BPO or contact center.
- Experience selling managed services or other solutions requiring consultative selling and strong closing skills.
- Experience growing a sales team and developing team leaders.
- Spanish language proficiency.
- An MBA or a degree in business, engineering, telecommunications, computer science or a related discipline.
Long Term Career Opportunity
Our ambition is to build one of the region’s leading sales and BPO operations. We are seeking someone who wants to help shape that growth, build a long term career and take increasing ownership as the business expands.
This position offers a path to Head of Sales, Director of Operations or Vice President of Operations in Jordan, based on performance, demonstrated leadership and business growth.
Schedule
Availability to work evening and overnight hours in Jordan aligned with U.S. business hours is required. Our operation serves customers seven days a week, from 9:00 a.m. to 9:00 p.m. U.S. Central Time. Individual schedules will include assigned shifts and days off.
How to Apply
Apply directly through LinkedIn or email your CV to [email protected] with the subject line Sales Manager (U.S. Market).
Include a brief introduction highlighting your experience managing sales teams serving U.S. customers, your team sizes and measurable sales results.
