Position Title: Operations Supervisor
Reports to: Logistics Supervisor
Department/Unit: Logistics / Warehousing
Job Family: Supply Chain
The Operations Supervisor is responsible for overseeing daily warehouse and operational activities to ensure efficient workflow, inventory accuracy, service quality, and timely order execution. The role supervises warehouse operations, stock control processes, and operational teams to maintain productivity, operational discipline, and customer satisfaction.
- KEY ACCOUNTABILITIES AND RESPONSIBILITIES
- Warehouse Operations Supervision
- Supervise day-to-day warehouse operations to ensure smooth and efficient workflow.
- Ensure proper coordination of order preparation, picking, packing, and dispatch activities in line with operational priorities and delivery schedules.
- Coordinate with the Fleet Supervisor to ensure orders are organized and dispatched according to geographical routes and delivery requirements.
- Ensure products are properly organized, labeled, and stored in accordance with warehouse standards and operational guidelines.
- Monitor operational quality and workflow efficiency to ensure service standards and customer satisfaction are maintained.
- Report operational issues, damages, or discrepancies and follow up on corrective actions when needed.
- Stock Control & Inventory Management
- Monitor inbound and outbound stock movements to ensure inventory accuracy and proper documentation.
- Verify received products against orders and related documentation to identify discrepancies or damages.
- Monitor expiry dates, storage conditions, and stock handling practices to maintain product quality standards.
- Ensure warehouse spaces are optimized and maintained to minimize stock damage and operational inefficiencies.
- Oversee stock return processes and ensure returned products are properly recorded and managed.
- Support inventory count activities and coordinate with the Inventory Control function during periodic stock counts and audits.
- Ensure final delivery verification processes are completed accurately before dispatch.
- Team Supervision & Coordination
- Supervise and coordinate the daily activities of warehouse staff and team leaders.
- Organize work allocation and operational priorities to ensure productivity and timely execution of tasks.
- Monitor team performance, attendance, and discipline to maintain operational effectiveness.
- Support onboarding and on-the-job training of operational team members.
- Promote a safe, organized, and collaborative work environment.
- Fleet Operations & Dispatch Coordination
- Oversee fleet and dispatch operations through the Fleet Supervisor to ensure timely and efficient delivery execution across all operational activities.
- Monitor daily dispatch planning, vehicle allocation, and route coordination to ensure alignment with operational priorities and delivery schedules.
- Follow up on fleet operational performance, delivery efficiency, and service continuity, ensuring operational issues are addressed promptly.
- Ensure the Fleet Supervisor maintains proper control over drivers’ schedules, operational discipline, and compliance with company procedures and safety standards.
- Coordinate with warehouse and logistics teams to ensure smooth order loading, dispatch flow, and delivery execution.
- Monitor operational reports related to fleet movement, delivery delays, and vehicle utilization, and escalate major operational concerns when needed.
- Ensure operational documentation and dispatch records are properly maintained and aligned with operational requirements.
- QUALIFICATIONS, EXPERIENCE & SKILLS
- Bachelor’s degree or technical diploma in Logistics, Business Administration, Supply Chain, or a related field is an advantage.
- Minimum 3 years of experience in warehouse or logistics operations.
- Experience in team supervision and operational coordination.
- Good understanding of warehouse operations, stock control, and inventory management practices.
- Strong organizational and problem-solving skills.
- Ability to manage operational priorities in a fast-paced environment.
- Good in English and Arabic.
- Good in Microsoft Office and basic operational systems.
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