Company Description Alshrouq Express, founded in 2015, is a Saudi-based logistics technology innovator specializing in customized last-mile solutions for the e-commerce industry. The company focuses on helping merchants manage supply chains efficiently through advanced technology that supports high delivery success rates to customers’ doorsteps. By integrating logistics, fulfillment, and warehouse management functions, Alshrouq Express provides real-time visibility into operations. This seamless integration enables flawless order processing, informed decision-making, and improved overall business performance. The organization is committed to elevating operational efficiency and customer satisfaction across all logistics touchpoints.
Role Description The Dispatcher role at Alshrouq Express is a full-time hybrid position based in Alexandria, Egypt, with some flexibility for work-from-home arrangements. The Dispatcher will coordinate daily delivery schedules, assign and monitor drivers and vehicles, and ensure optimal routing for last-mile operations. Responsibilities include tracking shipments in real time, updating systems and stakeholders on delivery status, and responding promptly to operational issues or delays.
Qualifications
- logistics and transportation coordination skills, including route planning, scheduling, and fleet coordination.
- Proficiency with dispatch software, GPS tracking tools, and basic data entry in logistics or ERP systems.
- Effective communication and interpersonal skills to collaborate with drivers, internal teams, and customers.
- Solid problem-solving and decision-making abilities, with a focus on time management and attention to detail.
- Ability to work in a fast-paced environment, handle multiple tasks, and adapt to changing priorities.
- Good command of English and Arabic in both written and verbal communication.
- Previous experience in dispatching, logistics coordination, or last-mile delivery operations is preferred.