INTRODUCTION
The Women’s Programs Association (WPA) is a non-profit non-governmental organization (NGO), legally registered with the Ministry of Interior and Municipalities since 2008. Its mission is to provide support to Palestinian refugee women and youth and other vulnerable groups in Lebanon to develop their capacities, realize their rights, and fulfill their needs. This is achieved through Protection, Education, Livelihood, and Humanitarian Assistance programs implemented in eight Palestinian refugee camps and surroundings throughout Lebanon. WPA's work is guided by Transparency, Integrity, Non-Discrimination, Respect for Human Beings.
WPA is seeking a motivated and creative Communication Officer to strengthen the organization's communication and visibility, improve its digital presence, and ensure consistent and effective communication across its platforms through the production of clear, engaging, and consistent materials that reflect WPA’s mission, programs, and values. The incumbent will implement WPA’s Communication and Visibility strategy, support the organization in presenting its programs, activities, achievements, and impact to relevant stakeholders and the wider public, and contribute to
Responsibilities
Under the direct supervision of the Executive Director and in coordination with relevant program teams, the Communication Officer will:
A. Digital Communication and Social Media
- Manage and organize WPA’s official social media accounts.
- Prepare, design, and publish communication content highlighting WPA’s programs, activities, events, and achievements.
- Develop social media posts, captions, visuals, and other digital materials in line with WPA’s communication objectives and ensure compliance with donors’ requirements, as applicable.
- Schedule an annual events calendar and create content in coordination with the area teams to maintain a consistent digital presence.
- Monitor social media engagement and provide recommendations to improve reach and visibility.
B. Communication and Visibility
- Implement WPA’s Communication and Visibility Plan.
- Develop communication materials, including posters, banners, presentations, brochures, and other visibility products.
- Ensure consistency in the use of WPA’s logo, visual identity, and communication style across platforms and materials.
- Document organizational activities and achievements for communication and reporting purposes.
- Prepare success stories, activity highlights, and other content showcasing the impact of WPA’s work, while respecting confidentiality and obtaining the necessary consent.
C. Website and Digital Platforms
- Review and maintain WPA’s website updated.
- Organize and maintain WPA’s official LinkedIn Company Page and Meta Business Suite.
- Ensure that digital content is accurate, relevant, and consistent with approved organizational information.
- Organize the archiving of digital communication materials, photographs, videos, and other communication assets.
D. Coordination and Reporting
- Coordinate with program teams to collect accurate information and updates on activities and achievements.
- Ensure that communication materials are submitted for review and approval by the relevant authorized personnel before publication.
- Maintain an organized repository of communication materials and digital assets.
- Develop WPA’s annual narrative report.
- Perform other communication-related tasks relevant to the position, as assigned by the Executive Director.
Education Requirements
- Minimum: Bachelor’s degree in communications, Journalism, Public Relations, Media Studies, Marketing, International Relations, Development Studies, or a related field from a recognized university.
- A Master’s degree in a relevant field is an asset, particularly for roles involving strategic communication, advocacy, donor visibility, or organizational representation.
- Formal training or certification in communication strategy, digital media, graphic design, photography/video production, or humanitarian communication is desirable.
Experience
- Minimum of 3 years of progressively responsible professional experience in communications, public relations, media relations, advocacy, or information management.
- Preferred: 4–5 years of relevant experience for a role requiring independent development and implementation of communication strategies, donor visibility, media engagement, and crisis communication.
- Demonstrated experience in an NGO, UN agency, humanitarian organization, or development project is strongly preferred.
- Experience developing and implementing communication plans, visibility plans, social-media calendars, newsletters, success stories, fact sheets, and event communication.
- Experience supporting project reporting, donor communication, and knowledge management is desirable.
Required Skills
- Strong knowledge of social media platforms, digital communication tools, and online audience engagement.
- Strong graphic design and visual communication skills.
- Working knowledge of Microsoft Office applications, particularly Word, PowerPoint, and Excel.
- Proficiency in at least one design tool, such as Canva, Adobe Photoshop, Illustrator, InDesign, or equivalent.
- Basic photography, video capture, editing, and multimedia-production skills are desirable.
- Excellent writing, editing, and proofreading skills in English and Arabic
- Strong organizational skills, attention to detail, and ability to manage multiple tasks and deadlines.
- Ability to work independently while coordinating effectively with program teams and management.
- Strong interpersonal and communication skills, with sensitivity to the needs and dignity of beneficiaries.
- Flexibility and willingness to conduct field visits and document activities in Palestinian refugee camps.
- Understanding humanitarian principles, do-no-harm approaches, protection mainstreaming, gender equality, disability inclusion, and conflict sensitivity.
