Key Responsibilities:
- Install and configure computer hardware, operating systems and applications.
- Monitor and maintain computer systems and networks.
- Configure and maintain ISP, DNS, DHCP, VLans, and access points.
- Build firewall rules.
- Help in digitalizing the work, processes, and systems.
- Troubleshoot system and network problems, diagnosing and solving hardware or software faults and applications problems
- Manage the organization's emails and workspaces (Google Workspaces/ Microsoft): users, rules, and payments.
- Ensure security and privacy of network and computer systems.
- IT Hardware maintenance and Replace parts as required.
- Provide support, including procedural documentation and relevant reports.
- Maintaining all prepaid accounts with required subscription plans.
- Support the roll-out of new applications.
- Set up new users' accounts and profiles and deal with password issues.
- Respond within agreed time limits to call-outs.
- Test and evaluate new technology.
- Conduct electrical safety checks on computer equipment.
- Exchange server management (Google workspace and Microsoft 365).
- ERP systems management.
- Design, develop, implement and coordinate systems, policies and procedures.
- Identify problematic areas and implement strategic solutions in time.
- Audit systems and assess their outcomes.
- Develop and execute disaster planning to ensure security of data, network access and backup systems.
- Train employees to use software and hardware; troubleshoot issues and provide technical support when needed.
- Analyze departmental needs, identify vulnerabilities, and boost productivity, efficiency, and accuracy to inform business decisions
- Monitors network utilization and performance, implements procedures for network optimization, reliability, and availability.
- Monitor performance of information technology systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructure.
- Maintain essential IT infrastructure, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware
- Track and maintain hardware and software inventory.
- Trouble-shoots and solves problems related to hardware, software, and network problems.
- Help define IT infrastructure strategy, architecture, and processes.
- Establish a security policy to protect company information and resources.
- Analyze data and make recommendations for improvements to processes, procedures, and systems.
- Stay up to date with industry trends and best practices and apply this knowledge to drive innovation and growth.
- Ensure compliance with all relevant laws, regulations, and policies.
- Selecting and coordinating with the procurement department to purchase new and replacement hardware and software.
- Establish, measure, and define IT goals and maintain an IT roadmap.
- IT assets inventory management.
Additional Duties and Responsibilities:
- Actively participate in all training sessions as directed by management, including SEA-related training sessions and awareness-raising efforts.
- Provide Training sessions as requested by the Project Manager, Administration Manager, or Executive Manager, based on the employee’s area of work and expertise.
- Uphold the code of conduct, Child Protection Policy, and all RE policies.
- Support for dissemination of PSEA materials.
- Report in good faith all potential allegations of SEA (even if not evidenced) through the Child Protection Focal Point.
- When requested, participate in investigations of possible SEA allegations.
- Coordinate with other staff on the project.
- Other tasks as directed by the Management.
Education, Experience and Skills
- Holds a degree in Computer Science, Computer Communication, Information Technology, or any other relevant field.
- Knowledge in Cisco and Unifi ubiquity routers and Wi-Fi controllers is a plus.
- Ability to communicate technical information to non-IT clients and colleagues
- Strong knowledge in computer networking and hardware;
- At least 1 year of experience in networking and Information technology
- A logical approach to problem solving and analyzing
- Teamwork skills
- Good Organizational and Time management skills to prioritize heavy workloads
- the ability to learn quickly
- Flexibility and Adaptability
Others
- Based in Choueifat area or surrounding area
- Motorized (Have a car) and Driving License
