Systems and Networking Support Officer in Lebanon at ORDER OF MALTA LEBANON (Lebanese Association of the Knights of Malta)

RESPONSIBILITIES

Network Support & Troubleshooting

· Assist in monitoring network connectivity and performance

· Troubleshoot basic network and internet issues

· Support resolution of connectivity incidents at head office and medical centers

· Escalate complex network issues to senior IT staff or external vendors

Equipment & Basic Maintenance

· Assist in installing and replacing network equipment (switches, routers, access points)

· Assist in installing and replacing network printers, photocopiers and scanners

· Perform basic configuration tasks following predefined standards

· Ensure network equipment is properly labeled and documented

· Support routine checks and maintenance activities

Medical Centers & Remote Sites Support

· Provide on-site or remote assistance to medical centers and laboratories

· Support secure connectivity between centers and central systems

· Coordinate with service providers under IT Manager guidance

· Help minimize service interruptions affecting daily operations

User & Helpdesk Support

· Handle network-related user support requests

· Assist staff with connectivity, VPN access, and basic network usage issues

· Assist with windows, office 365 usage issues

· Record incidents and actions taken in the helpdesk system

· Follow escalation procedures when required

Security Support (Assistance Level)

· Apply security settings as instructed by senior IT staff

· Assist in managing user access and VPN accounts

· Report suspected security incidents immediately

· Follow data protection and confidentiality guidelines

Documentation & Reporting

· Maintain basic documentation (network diagrams, device lists)

· Update logs related to incidents and maintenance

· Report recurring issues to the IT Manager and Systems and Networking Specialist

· Support audit requests by providing technical information when requested

· Perform any other related duties assigned by the IT Manager and the Head of Finance and IT

QUALIFICATIONS

· Technical diploma or bachelor’s degree in IT, Networking, or related field

· 1–3 years of experience in IT or network support

· Basic knowledge of:

· LAN/WAN concepts

· Wi-Fi and internet connectivity

· Windows environments

· Office 365

· Willingness to learn and follow established procedures

· Fluency in Arabic and English are a must. French is a plus

· Good troubleshooting and problem-solving skills

· Ability to follow instructions and documented procedures

· Clear communication and teamwork

· Service-oriented mindset

· Respect for confidentiality and data protection rules

· Strong interpersonal skills

· Good communication skills

· Ability to prioritize and execute tasks in a high-pressure environment and make sound decisions in emergency situations

· Keep attention to details