Social Worker (Bekaa)_ WACA in Lebanon at Médecins Sans Frontières

Functions:

Conduct social assessments of service users’ situation to identify vulnerabilities and social critical needs including legal, protection, shelter/housing, financial/vocational, food security, and access to other critical services beyond the project scope
Support the provision of holistic care to service users, by actively coordinating with the other members of the MSF multidisciplinary team (especially medical and MHPSS)
Provide direct social support interventions to service users, facilitate safe referrals to vetted external services/actors to address social critical needs identified during assessment (assistance and protection), and ensure tailored follow up.
Under the supervision of the line manager, contribute to the mapping and regular updating of formal and informal support services (incl. existing community resources). Contribute to assessing quality and safety of existing support services, as well as the identification of gaps.
Flag any changes to vulnerabilities or patterns identified during social assessments to PC as well as concerns over the quality or gaps of support services supporting potential advocacy efforts.
Participate in the development and adaptation of tools and other material needed for the job
Collect and record data, statistics and files in a timely manner and according to the data protection policy, MSF ethical guidelines and legal standards.
Under the supervision of the line manager, ensure close collaboration with Medical teams, Mental Health and Psychosocial Support (MHPSS), Health Promotion and Community Engagement (HPCE) and Humanitarian Affairs & Advocacy teams to foster a multidisciplinary approach.
Develop and implement care plans that integrate social support, mental health services, and medical care provided by the MMU team / PHCs.
Conduct in-depth assessments of patients' social, and economic / medical needs, especially in crisis situations.
Provide ongoing monitoring and follow-up of patients' needs and ensure that the required services are delivered.
Educate patients on coping strategies for managing health-related stressors, trauma, and the effects of displacement or crisis.
Work closely with the MMU medical / PHCs supporting teams, including doctors, nurses, midwives, HPs and mental health professionals, to ensure holistic patient care that integrates both social and medical needs.
Act as a connection between patients and healthcare providers, ensuring clear communication about the patient’s psychosocial needs and challenges
Maintain accurate and confidential records of all social work activities, patient assessments, shelters and health care facilities assessments, care plans, and referrals.
Ensure all patient interactions and case management details are documented according to guidelines and legal/ethical standards.
Provide immediate support to individuals and families during crisis situations, ensuring they receive the necessary social services, psychological care, and information.

Specifics:

1. Case management:

Address social critical needs of service users including protection and assistance
According to eligibility criteria, receives individuals and assess their situation performing thourough assessments of cases in order to identify vulnerabilities and social critical needs
Performs risk assessment for individuals
Develop an intervention plan together with the person of concern
According to the projects intervention criteria and with the person’s consent, provide individuals with direct assistance or referrals according to pre-established safe referral pathways
In collaboration with the PC and line-manager, create and maintain safe supportive networks with institutional and community-based partners for referrals
In collaboration with the line manager, contributes to the definition and the internal dissemination of criteria for detection of individuals with social critical needs
Ensure follow up of the case and conclude with case closure
Initiate and or take active part to multidisciplary discussions with the relevant medical and mental health care providers
Enhance two-way communication and patient agency: ensure the active participation of patients in the decision regarding their health and social situation
Manage complex or sensitive cases in close collaboration with the manager and other relevant staff members involved and contribute to the definition of the best approach in order to address the individuals’ needs while considering risk and protective factors

2. Social support (as part of a multidisciplinary efforts):

Contribute to the creation of a safe, dignified and confidential environment of care within the MSF facility, fostering the promotion of patient’s information, rights and participation, accessibility to feedback and complaints mechanism, in line with Safeguarding efforts of each OC
Actively promote and contribute to overall patient wellbeing while receiving care
Assess and address patient’s care-taking needs
Collect comments and feedback from service users, patients and caregivers and address them or escalate them to the relevant manager

3. Community based support:

Contribute to the multidisciplinary community-based activities and monitoring of specific vulnerabilities, social and critical needs in the community, with an emphasis on protection concerns
Contribute to the project’s understanding of risk and protective factors in the community

Requirements

Education: Degree in Social Work is essential. Master’s degree in social work is considered an asset.
Experience: Two years minimum in a similar social job; experience with MSF or other NGOs, desirable.
Language: Arabic, English, Basic French.

Competencies:

Service Orientation L3
People-Centred Approach L3
Behavioural flexibility L3
Networking and building relationships L2
Teamwork and cooperation L3
Analytical skills L1-2
Results and quality orientation L2
Cultural awareness and flexibility L2