PATIENT SUPPORT SUPERVISOR-100% Activity Rate-Beqaa in Lebanon at Médecins Sans Frontières

Functions

Supervise the implementation of health promotion and community engagement activities in PHCCs, ensuring quality, consistency, and alignment with project objectives.
Provide close supervision, shadowing, and coaching to social workers and health promotion staff to strengthen technical skills and quality of practice.
Support the integration of social work and health promotion activities within PHCC workflows and multidisciplinary care.
Assist in the development, adaptation, and implementation of patient support tools, including social assessments, vulnerability screening, mapping tools, referral tools, peer support groups, and health education materials.
Monitor patient support activities through regular field visits, observation, reporting review, and data analysis, and propose action improvement plans when needed.
Developping, organizing and participating to Health Promotion campaigns in the PHCCs and in external activities, if relevant.
Organize and plan the work of the hp team and social workers and contribute to staff development in coordination with HR and the line manager.
Strengthen referral pathways and coordination with internal and external actors in Bekaa.
Support the collection, consolidation, and analysis of hp data ana social work data and contribute to regular reporting and operational planning.
Promote patient-centered care, effective communication, and accountability to patients and caregivers across all supported PHCCs.
Support mapping and regular updating of services relevant to patient support, including: secondary and tertiary care, mental health and psychosocial support, protection services including SGBV, nutrition services, rehabilitation or assistive devices, basic assistance,…
Identify capacity gaps and develop practical learning opportunities for social workers and health promotion staff through coaching, shadowing, training, and supportive supervision.

Requirements

Education: University degree in Social Work.

Experience:

Desirable 2 years of previous experience and previous experience in other NGO’s
Mandatory: Demonstrable experience in supervising and training others in a team setting
Mandatory: Experience in health education process, patient education
Mandatory: Experience working as social worker with vulnerable population

Languages:

Essential : local language.
Essential: B1 Mission Language

Knowledge:

Essential: knowledge of word, excel and internet

Competencies

Results and Quality Orientation L2
Teamwork and Cooperation L2
Behavioural Flexibility L2
Commitment to MSF Principles L2
Stress Management L3