Main responsibilities:
The Programme Manager (PM) will be specifically in charge of:
Under the direct supervision of the Field Coordinator, the Programme Manager is responsible for the planning, implementation, coordination, monitoring and operational management of the PSU component of MdM’s emergency response programme, currently supported under the CDCS-funded project. Depending on the evolution of MdM’s operational portfolio, the Programme Manager may also be assigned responsibility for additional projects, emergency interventions or programme components under the overall supervision of the Field Coordinator.
The Programme Manager ensures that PSU interventions are timely, relevant, safe, accountable and responsive to evolving humanitarian needs, while meeting project objectives, donor commitments and MdM standards.
The Programme Manager will be specifically in charge of:
- Planning, managing and monitoring the implementation of the PSU component.
- Ensuring high-quality programming in line with approved project objectives, outputs, outcomes and indicators, donor requirements and MdM guidelines.
- Ensuring that programme implementation remains responsive to changing humanitarian needs, population movements, access constraints and service gaps.
- Ensuring sound management of programme resources and budgets in close collaboration with Finance, Logistics, HR and other support departments.
- Leading and managing the multidisciplinary PSU team and ensuring effective coordination with support functions.
- Ensuring timely identification of implementation challenges and proposing corrective measures or adaptations to the Field Coordinator.
ESSENTIAL DUTIES
- Programme implementation and management
- Plan, organise and monitor programme implementation in accordance with the logical framework, work plans, donor requirements and MdM guidelines.
- Responsible and proactive in proposing strategic programme development, in collaboration with the Field Coordinator and, based on evidence collected from the field and programme teams.
- Responsible for adequate budget management, including regular budget follow-up, forecasting, planning, in line with donors’ requirements and MdM financial tools and the evolving needs.
- Ensure timely and high quality implementation of activities and propose corrective actions when needed, aligned with the evolving context and needs of affected populations.
- Contribute to regular activity reports as per MdM reporting tools and ensure regular reporting from programme teams and partners.
- Organise regular programme monitoring meetings and review workshops with programmes, support and coordination team and timely address or alert on key issues. Ensure follow-up on corrective actions.
- Contribute to programme evaluation, capitalisation and learning processes, in collaboration with all relevant departments.
- Monitor the operational context and identify potential implications for programme implementation in close coordination with all relevant MdM departments.
- Proactively identify programme risks and escalate significant operational, programmatic or compliance concerns to the Field Coordinator.
- PSU management and emergency response
- Lead, supervise and support programme staff to ensure effective and high quality programme delivery.
- Ensure PSU deployment plans, locations and schedules are regularly reviewed and adapted based on evidence and changing needs.
- Ensure adequate availability of staff, medicines, medical supplies, equipment, IEC materials, vehicles and other resources necessary for PSU operations.
- Monitor PSU utilisation, service delivery, outreach, referrals and coverage and identify underserved populations or geographical gaps.
- Ensure effective referral pathways between PSUs, PHCCs, hospitals and other specialised services, in coordination with relevant technical teams.
- Support contingency planning and preparedness for sudden displacement, deterioration of access, mass-casualty situations or other emergency developments.
- Ensure that operational adaptations are communicated promptly to the Field Coordinator and relevant departments.
- Ensure PSU teams understand and respect applicable security, access and movement procedures and promptly report incidents or access constraints through established channels.
- Team management
- Daily manage and supervise and support the multidisciplinary PSU team, ensuring clear roles, responsibilities, workload distribution and effective collaboration across the different functions.
- Define individual objectives for direct reports, conduct regular performance follow-up and provide timely feedback, coaching and support, in line with MdM performance management processes.
- Organise regular individual and team meetings and ensure effective information sharing within the PSU.
- Identify individual and collective training and capacity-development needs and facilitate appropriate learning, coaching and technical support in coordination with relevant technical referents.
- Plan and manage staff leave, duty schedules and coverage arrangements to ensure adequate staffing and continuity of programme activities.
- Participate in recruitment processes for programme staff, including defining staffing needs, supporting selection and ensuring appropriate induction and onboarding of new team members.
- Identify and address performance issues, operational challenges, incidents and interpersonal conflicts within the team, seeking support from the Field Coordinator and/or HR when required.
- Promote a respectful, inclusive, collaborative and accountable working environment, paying particular attention to staff wellbeing and signs of stress or burnout
- Programme resources and coordination
- Plan and monitor programme resources in coordination with logistics, finance and HR departments, as per contractual requirements and evolving needs of affected populations and partners.
- Ensure proper utilisation of programme resources in line with operational needs and contractual budget.
- Responsible for programme budgets management, including regular forecast and follow-up, and contribute to budget development and revisions in close collaboration with Finance and other relevant departments.
Ensure programme resources are appropriately and efficiently utilised and ensure compliance with MdM procedures, donor requirements and applicable national requirements within his/her areas of responsibility
- MEAL, accountability, reporting and grants management
- Work closely with the MEAL department to ensure appropriate monitoring of programme activities, outputs, outcomes and indicators.
- Ensure programme teams collect timely, complete and reliable programme data using agreed MdM tools and systems.
- Regularly review programme data and use findings to inform operational and programmatic decisions.
- Monitor progress against project targets and ensure discrepancies or underperformance are identified and addressed.
- Ensure programme participants have access to appropriate feedback and complaints mechanisms and that relevant feedback informs programme adaptation.
- Contribute to monitoring visits, assessments, evaluations, reviews and learning exercises..
- Lead the preparation of programme inputs for donor reports for projects/components under his/her responsibility and ensure accuracy and consistency of reported information.
- Maintain appropriate programme documentation and archiving in accordance with MdM and donor requirements.
- Contribute to project proposals, amendments, no-cost extensions and other grant-management processes when required.
- Contribute to the development of programme budgets and BoQs in coordination with technical and support departments.
- Contribute to documentation of lessons learned, good practices and programme capitalisation.
- Representation, partnerships and coordination
- Represent the programme internally and externally when required andin coordination with the Field Coordinator
- Maintain effective operational relationships with local authorities, community representatives and humanitarian actors relevant to PSU operations.
- Uphold MdM reputation and values towards partners, local authorities and any other relevant parties.
- Develop and maintain a network of relevant stakeholders and partners and timely share information (including identified needs, trends, context analysis, etc.).
- Share relevant information on needs, service gaps, population movements and programme trends with the Field Coordinator and relevant MdM teams.
- Contribute to identification and assessment of potential collaboration or partnership opportunities where relevant.
- Contribute to advocacy initiatives and evidence generation when requested.
This job description can be modified at any time according to changes in MDM activities or in the context with prior notice and agreement between the two parties. On demand of the direct supervisor, other tasks might be added to that present list.
- To adhere to MdM values, principles, and code of conduct
- To behave with self-restraint at all times and respect the dignity of the beneficiaries.
- To be able to work as part of a team and participate in all activities of the health department.
- To be able to work in a humanitarian context and with limited resources
- To believe in concepts of equity, human rights, neutrality and impartiality.
- Demonstrate motivation at work.
- Demonstrate willingness to improve own knowledge and skills by participating in any capacity building activities.
- Respect each team member’s position, work and specialty.
- Adapt to special situations or demands from supervisor.
- Proven track record and expertise in project cycle management, including project planning, implementation, monitoring, evaluation and adaptation.
- Proven expertise in humanitarian/emergency response, health and mental health programmes, preferably in contexts of displacement and conflict.
- Strong programme-management skills, including workplanning, prioritisation, monitoring of deliverables and management of multiple operational priorities.
- Leadership skills in team management, programme management and implementation.
- Demonstrate high commitment and respect to programme participants wellbeing, needs and feedback.
- Proven expertise in programme management, including programme implementation, budget management, coordination skills with support departments.
- Understand the methodologies for evaluating and capitalising on projects.
- Strong understanding of monitoring and evaluation approaches, including defining, monitoring and analysing programme indicators.
- Excellent reporting skills for drafting internal and external evidence-based reports focusing on impact of programme implementation.
- Share and communicate MdM values and positions.
- High negotiating and convincing skills, in particular when addressing local authorities and partners.
- . Ability to understand and operate sensitively within different social and cultural contexts
- Strong command of Microsoft Office, particularly Word, Excel and PowerPoint
- Work in a team and in partnerships
- Fluency in Arabic and English.
Management skills
- Lead by the example, with participatory approach to decision-making while possessing decisiveness and ownership of decisions.
- Empowers teams members and delegates when relevant, and ensure adequate workload
- Communicate timely and efficiently with the team to ensure collective knowledge of programme strategy, objectives and implementation plan.
- Assess and develop colleagues’ skills
