Job at Lebanese Union for People with Physical Disabilities
protection caseworker- Beqaa area
LebanonFull TimeDeadline Friday, 6 November 2026
Job at Lebanese Union for People with Physical Disabilities
LUPD was keen on gender in its training programs, outreach, rehabilitation, employment and follow-up projects that we have carried out for the past three decades. The percentage of females exceeds males by a slight difference in total (54% females, 46% males), even though Females with disabilities are more likely to be marginalized by the family, the local environment and society, which required greater efforts by the implementing program teams, in addition to mitigating violence against WGwDs.
The multiple crises in Lebanon have aggravated pre-existing vulnerabilities and a challenging humanitarian situation for the most vulnerable Lebanese, as well as for different refugees in Lebanon, and for migrant workers. Consequently, they disproportionately affect people with disabilities. LUPD’s programs have responded, providing emergency relief and rehabilitation for refugees, promoting inclusive, accessible schools and access to employment, engaging people with disabilities in local decision making and monitoring progress on disability rights across the country.
In partmetship with IRC , and funded by ECHO, LUPD launched its project: "Strengthening Protective Environment and joint Advocacy Consortium for Lebanon”.
The project aims to reduce the vulnerabilities of crisis of displacement affected populations in Lebanon, including Syrian refugees, Lebanese and stateless populations, through provision of comprehensive assistance package including protection, emergency response, and advocacy.
Job Overview:
The General Protection Case Worker is responsible for providing comprehensive, individualized protection case management to persons with disabilities, vulnerable individuals and households experiencing heightened protection risks. The role aims to identify protection concerns, assess individual needs and capacities, support clients in developing and implementing appropriate case action plans, and facilitate access to relevant services.
The Case Worker ensures that all interventions are delivered in accordance with established protection case management standards, organizational policies, confidentiality requirements, informed consent, safeguarding principles, and the principle of Do No Harm. The position also contributes to coordination, referrals, community-based protection, and monitoring and reporting activities.
Major responsibilities:
A-General Protection Case Management
- Identify and receive referrals for persons with disabilities and households experiencing heightened protection risks through outreach, household visits, centre-based services, community activities, and approved internal and external referral mechanisms.
- Conduct comprehensive, individualized protection assessments to identify risks, needs, capacities, available resources, and barriers to accessing services.
- Work collaboratively with persons of concern to develop, implement, and regularly review individualized case action plans based on their priorities, preferences, informed decisions, and available resources.
- Provide protection information, basic emotional support, and guidance on rights, entitlements, available services, and available options within the scope of the role.
- Conduct regular follow-up and reassess protection risks as needed, adjusting case action plans in response to changes in individual circumstances.
- Facilitate safe and timely referrals to relevant services, including health, mental health and psychosocial support, legal assistance, disability-related services, shelter, basic assistance, and other specialized support.
- Advocate, with the informed consent of the person concerned, to address barriers to services and facilitate access to appropriate assistance.
- Assess progress against case action plans and determine, in consultation with the person concerned and the supervisor, when cases can be safely closed in accordance with established procedures.
- Refer cases requiring specialized GBV, child protection, or other technical case management interventions to qualified personnel through established pathways, ensuring appropriate consent and confidentiality.
- Conduct household visits, individual interviews, and centre-based consultations in accordance with approved procedures, safety protocols, and supervision arrangements.
- Establish respectful, professional, and trusting relationships with persons of concern, ensuring that all interactions are voluntary, confidential, culturally sensitive, and non-discriminatory.
- Ensure that information, communication, and services are accessible to persons with disabilities, including through reasonable accommodations and appropriate communication methods.
- Support individuals and households to identify their strengths, coping strategies, available resources, and support networks.
- Identify practical, social, and environmental barriers that limit access to protection services and communicate these barriers to the supervisor.
- Agree with persons of concern on safe and appropriate methods of communication and follow-up, taking account of confidentiality and potential protection risks.
- Explain the scope and limitations of available assistance, eligibility criteria, referral procedures, and feedback and complaints mechanisms.
- Obtain and document informed consent before assessments, referrals, information-sharing, and other relevant case management interventions, in accordance with established procedures.
- Maintain updated knowledge of available services, service providers, eligibility criteria, and referral procedures within the operational area.
- Coordinate with relevant LUPD programme teams and external service providers to facilitate appropriate and timely referrals.
- Receive, assess, and process internal and inter-agency referrals in accordance with established referral pathways and the supervisor's guidance.
- Follow up on referrals, where appropriate and with the necessary consent, to determine whether persons of concern have accessed services and identify any remaining barriers.
- Participate in case conferences and multidisciplinary discussions when required and authorized, ensuring that sensitive information is shared only with relevant parties on a need-to-know basis.
- Communicate emerging protection concerns, service gaps, referral challenges, and barriers to assistance to the supervisor to support programme adaptation and coordination.
- Maintain complete, accurate, and up-to-date case files, including assessments, informed consent records, case action plans, referrals, follow-up notes, case reviews, and closure documentation.
- Record case information in approved case management and information management systems within established timelines and in accordance with applicable data protection procedures.
- Ensure the secure collection, storage, access, transfer, and disposal of physical and electronic case records in accordance with organizational policies and authorized procedures.
- Maintain accurate records of case management activities, referrals, household visits, and service delivery using approved monitoring and reporting tools.
- Prepare and submit work plans, case updates, and weekly and monthly activity reports to the designated supervisor, as required.
- Provide accurate, timely, and anonymized information for project monitoring, indicator tracking, and donor reporting, as applicable.
- Immediately communicate significant implementation challenges, documentation concerns, and operational risks to the supervisor through established channels.
- Comply with LUPD's Code of Conduct, safeguarding policies, Prevention of Sexual Exploitation and Abuse (PSEA) procedures and applicable child safeguarding requirements.
- Promptly report safeguarding concerns, suspected exploitation or abuse, serious protection incidents, and breaches of confidentiality through the designated organizational reporting channels.
- Maintain appropriate professional boundaries and refrain from making unauthorized commitments or sharing confidential information.
- Perform other relevant duties assigned by the supervisor within the scope of the position.
- Attend mandatory trainings on safeguarding, PSEA, confidentiality, data protection and other relevant subjects.
Required Qualifications and Experience
- Bachelor's degree in Social Work or at least two years of relevant professional experience in protection case management, social work, or providing assistance to vulnerable individuals and households.
- Experience working with multidisciplinary teams and coordinating with service providers is an asset.
- Previous experience supporting persons with disabilities and applying disability-inclusive approaches is an advantage.
Required Skills and Competencies
- Strong communication, active listening, interpersonal, and relationship-building skills.
- Ability to conduct sensitive assessments, identify protection risks, and prioritize cases according to urgency and severity.
- Strong analytical, problem-solving, and decision-making skills within the scope of the position.
-Belief in LUPD’s mission and vision.
-Respect for PSEA Policy.
- Ability to establish professional relationships while maintaining appropriate boundaries and confidentiality.
- Strong organizational skills, attention to detail, and ability to manage multiple cases and competing priorities.
- Ability to communicate respectfully with individuals from diverse social, cultural, and linguistic backgrounds.
- Commitment to disability inclusion, gender equality, non-discrimination, and a rights-based approach.
- Ability to work independently while collaborating effectively with colleagues, supervisors, and external service providers.
- Good computer skills, including Microsoft Word and Excel, and the ability to use approved case management databases and reporting tools.
- Fluency in Arabic; English proficiency is an asset, depending on project requirements.
- Willingness and ability to conduct field visits and work in challenging humanitarian settings, subject to applicable security and safety procedures.
Supervision and Working Relationships
The General Protection Caseworker reports directly to the Protection Case Management Officer and Supervisor. The position works closely with:
- LUPD protection and case management teams.
- IRC project counterparts and designated technical personnel.
- Outreach workers and community-based personnel.
- GBV, child protection, and other specialized protection personnel, as required.
- Mental health and psychosocial support teams and other internal programme teams.
- External service providers and relevant humanitarian coordination and referral mechanisms, as authorized.
The Caseworker is expected to participate in regular supervision sessions, case management reviews, team meetings, and relevant coordination and capacity-building activities.
Interested candidates should send their CV and Portfolio to [email protected] with the position name as the email subject. Applications without the specified subject line will not be considered.
We accept and encourage applications from persons with disabilities. All applications will be treated with the utmost confidentiality. Only shortlisted candidates will be contacted for an interview.