Job at Lebanese Union for People with Physical Disabilities
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LUPD was keen on gender in its training programs, outreach, rehabilitation, employment and follow-up projects that we have carried out for the past three decades. The percentage of females exceeds males by a slight difference in total (54% females, 46% males), even though Females with disabilities are more likely to be marginalized by the family, the local environment and society, which required greater efforts by the implementing program teams, in addition to mitigating violence against WGwDs.
The multiple crises in Lebanon have aggravated pre-existing vulnerabilities and a challenging humanitarian situation for the most vulnerable Lebanese, as well as for different refugees in Lebanon, and for migrant workers. Consequently, they disproportionately affect people with disabilities. LUPD’s programs have responded, providing emergency relief and rehabilitation for refugees, promoting inclusive, accessible schools and access to employment, engaging people with disabilities in local decision making and monitoring progress on disability rights across the country.
In partnership with IRC and funded by ECHO, LUPD launched the project:" Strengthening Protective Environment and joint Advocacy Consortium for Lebanon”.
The project aims to reduce the vulnerabilities of crisis of displacement affected populations in Lebanon, including Syrian refugees, Lebanese and stateless populations, through provision of comprehensive assistance package including protection, emergency response, and advocacy.
Job Overview:
The GBV Case Worker is responsible for providing comprehensive, individualized and survivor-centred case management services to women and girls with disabilities who have experienced GBV or are at risk of GBV, in line with National Case Management Standard Operation Procedures (SOPs), and psychosocial support services.
The Case Worker will conduct assessments, develop and implement case action and safety plans, provide basic emotional support, facilitate safe referrals, follow up on identified needs, document cases accurately and support safe and appropriate case closure.
The position also contributes to identifying barriers to service access, strengthening referral pathways, promoting disability inclusion and ensuring that all services are delivered in a safe, respectful, accessible and non-discriminatory manner.
Key responsibilities
- Provide case management services for women and girls in need while ensuring a proper documentation of files in line with the national SOPs for case management and global case management guidelines.
- The case workers will be fully responsible of assessing the level of risk the client is exposed to and to develop safety and action plans, implementation of the plan, appropriate follow up and conducting referrals, and of the case closure. She is also responsible of reporting cases that may evolve into high-risk cases to the direct and technical supervisors.
- Receive and respond to cases identified through approved referral pathways, including hotlines, outreach, community-based activities, internal referrals and referrals from external service providers.
- Maintain an updated understanding of available GBV, health, psychosocial, legal, protection, disability-related and other relevant services within the intervention areas.
- Facilitate safe, timely and appropriate referrals based on survivors' needs, preferences, informed consent and eligibility.
- Explain referral options and support survivors in accessing services, including assistance with practical barriers where feasible.
- Follow up on referrals, with the survivor's consent, to assess accessibility and continuity of care.
- Coordinate with internal LUPD programmes and external service providers in accordance with established referral pathways and confidentiality requirements.
- Identify service gaps, access barriers and challenges affecting survivors' ability to receive assistance, and communicate these to the supervisor.
- Participate in case conferences and multidisciplinary discussions when required, ensuring that information sharing is limited to what is necessary and authorized.
- Escalate urgent concerns through established procedures and maintain communication with the designated supervisor regarding high-risk cases.
In line with LUPD's mandate, the Case Worker will:
- Ensure that GBV case management services are accessible, inclusive and responsive to the diverse needs of survivors with disabilities.
- Identify and address communication, physical, attitudinal and other barriers that may prevent survivors from accessing services.
- Adapt communication and service delivery approaches according to individual preferences and accessibility requirements.
- Ensure that reasonable accommodations are considered throughout assessment, case planning, referrals and follow-up.
- Respect the survivor's autonomy and confidentiality when communication assistance or other accommodations are required.
- Avoid assumptions about a person's capacity, needs or preferences based on disability, and ensure that survivors are meaningfully involved in decisions affecting them.
- Coordinate with relevant disability-focused services when needed and with the survivor's informed consent.
- Identify recurring barriers affecting persons with disabilities and communicate recommendations to improve programme accessibility.
- Maintain complete, accurate and up-to-date case files using approved LUPD forms and information management systems.
- Document assessments, risk levels, case action plans, safety plans, referrals, follow-up, -case reviews and closure in accordance with applicable procedures.
- Ensure that case records are stored securely and that access is restricted to authorized personnel.
- Apply data protection and confidentiality requirements when collecting, storing, transferring and sharing information.
- Use approved GBV information management systems, including GBVIMS or Primero, where applicable and authorized by the organization.
- Maintain accurate case tracking records and contribute to required programme databases.
- Ensure that survivor-identifying information is not included in routine reports or shared outside authorized channels.
- Report data quality concerns, documentation gaps or potential confidentiality breaches immediately through established procedures.
As required by the project, the Case Worker will:
- Participate in approved outreach and community-based activities to facilitate safe access to GBV services.
- Provide accurate information about available services, eligibility criteria and safe referral options.
- Support the identification of barriers preventing women and girls with disabilities from accessing services.
- Contribute to the identification of safe and appropriate entry points for referrals while avoiding practices that may expose survivors to stigma or unwanted disclosure.
- Coordinate with outreach staff and relevant community actors to strengthen access to services without compromising confidentiality.
- Support the identification of emerging protection concerns and service gaps through appropriate reporting channels.
- Community outreach must not involve publicly identifying survivors or collecting sensitive disclosures in settings where privacy and safety cannot be ensured.
- Prepare and submit timely activity updates, case management statistics and other required reports to the designated supervisor.
- Ensure that all reported figures are accurate, consistent with source documentation and disaggregated according to approved programme requirements.
- Participate in regular supervision sessions, case reviews, case conferences and programme planning meetings.
- Apply feedback received through supervision and case file reviews to improve the quality of services.
- Report recurring challenges, emerging risks, referral barriers and operational concerns to the supervisor.
- Support monitoring activities while ensuring that data collection does not compromise survivor safety, privacy or confidentiality.
- Contribute to lessons learned and recommendations for improving GBV case management services.
The Case Worker must:
- Comply with LUPD's Code of Conduct, safeguarding policies, Prevention of Sexual Exploitation and Abuse (PSEA) procedures and applicable child safeguarding requirements.
Maintain professional boundaries with survivors, colleagues, service providers and community members.
- Report suspected misconduct, exploitation, abuse, harassment or safeguarding concerns through established organizational reporting mechanisms.
- Avoid conflicts of interest and any form of exploitation, discrimination, intimidation or abuse of authority.
- Attend mandatory trainings on safeguarding, PSEA, confidentiality, data protection and other relevant subjects.
- Perform other relevant duties assigned by the supervisor, provided they are consistent with the position's responsibilities, professional competencies and programme objectives
- Degree in Social Work or experience in GBV Case management
- Experience working with persons with disabilities and vulnerable populations, including refugees and other..
- Sound understanding of GBV concepts, gender inequality and protection risks.
- Knowledge of survivor-centred case management principles and the ability to apply them in practice.
Required knowledge and competencies
The successful candidate should demonstrate:
-Ability to manage an unpredictable workload in a challenging environment.
-Ability to work across socio-cultural and religious contexts.
-Belief in LUPD’s mission and vision.
-Respect for PSEA Policy.
- Strong communication, active listening and interpersonal skills.
- Ability to conduct sensitive interviews and assessments respectfully and safely.
- Strong organizational skills and attention to detail.
- Ability to maintain strict confidentiality and professional boundaries.
- Commitment to disability inclusion, accessibility and non-discrimination.
- Ability to work collaboratively with colleagues and external service providers.
-Languages: Fluency in spoken and written Arabic, clear and concise reporting in English is strongly preferred.
- Computer literacy and ability to use standard office applications and approved reporting tools.
Supervision and accountability
The GBV Case Worker will report to the designated GBV Case Management Supervisor or Protection Programme Supervisor and receive technical guidance from the designated GBV technical focal point, and it includes:
- Regular individual supervision and case management reviews.
- Timely consultation on high-risk, complex or urgent cases.
- Review of case documentation and compliance with applicable SOPs.
- Support in identifying professional development needs.
- Feedback on performance, documentation quality and adherence to survivor-centred principles.
The Case Worker is accountable for the quality, timeliness and ethical delivery of assigned case management services and for complying with established organizational and technical procedures.
Interested candidates should send their CV and Portfolio to [email protected] with the position name as the email subject. Applications without the specified subject line will not be considered.
We accept and encourage applications from persons with disabilities. All applications will be treated with the utmost confidentiality. Only shortlisted candidates will be contacted for an interview.
