About the Role

We are looking for a Customer Support Specialist to provide professional and responsive support to students throughout their experience with our company. You will handle enquiries, maintain accurate records and coordinate with relevant departments to ensure requests are addressed promptly.

Key Responsibilities

• Respond to enquiries by telephone, email, WhatsApp and other company communication channels.
• Provide clear and accurate information about our services and direct specialised enquiries to the appropriate team.
• Follow up on outstanding requests and keep students informed of progress.
• Handle concerns and complaints professionally, escalating issues where necessary.
• Coordinate with Sales and Admissions to ensure consistent communication and timely support.
• Record interactions, updates and follow-up actions accurately in the CRM.
• Identify recurring issues and suggest practical improvements to customer support processes.
• Follow company procedures when handling confidential information.

Requirements

• Strong verbal and written communication skills in English and Arabic.
• Previous experience in customer support, client services or a similar role is preferred.
• Good organisational skills and the ability to manage several enquiries and priorities.
• A patient, empathetic and professional approach to resolving concerns.
• Confidence using email, Microsoft Office or Google Workspace; CRM experience is an advantage.
• Ability to work independently and collaborate effectively with colleagues.

Working Schedule

• Monday to Friday: 09:00–18:00, office-based.
• Saturday: 09:00–13:30, working remotely.