We are seeking an Application Support Coordinator to support prospective students throughout their university application and enrolment process.

The successful candidate will coordinate applications, documentation, deadlines and communication with applicants, universities, embassies, partner institutions and internal departments to ensure each application progresses accurately and efficiently.

Key Responsibilities:

Manage assigned applications throughout the application process, ensuring each case progresses accurately and within the required timeline.

Explain application requirements, required documents, deadlines and next steps clearly to applicants.

Collect, review and organise application documents, checking them carefully for completeness and accuracy before submission.

Track application progress, important deadlines, pending requirements and outstanding actions.

Maintain clear, professional and timely communication with applicants through email, WhatsApp and phone.

Provide regular updates regarding application status and any actions required from the applicant.

Coordinate with universities, embassies, partner institutions, external service providers and internal departments when required.

Coordinate university interviews, entrance exams and other application-related requirements.

Support applicants with visa documentation and enrolment procedures when required.

Maintain accurate and up-to-date CRM records, including application status, communication history, deadlines and next actions.

Proactively follow up on missing documents, pending actions and upcoming deadlines to prevent unnecessary delays.

Identify potential issues early, work towards appropriate solutions and escalate complex cases to the relevant supervisor when necessary.

Take ownership of assigned cases from initial document collection through application submission, admission and enrolment.

Coordinate with relevant internal teams to ensure a smooth handover between different stages of the application process.

Contribute ideas and feedback to improve application workflows, internal processes and the overall applicant experience.

Requirements:

Bachelor’s degree in business administration, education, communication, management or a related field.

One to two years of experience in admissions, application processing, administration, case management, customer support or a similar coordination role.

Fluent in written and spoken English and Arabic.

Strong communication and interpersonal skills.

Excellent organisational and time-management skills.

Strong attention to detail and ability to work accurately.

Ability to manage multiple applications, priorities and deadlines at the same time.

Strong follow-up skills and ability to take ownership of assigned cases.

Good problem-solving skills and ability to identify issues before they cause delays.

Comfortable communicating through phone, email and WhatsApp.

Good computer skills and confidence using CRM systems and digital collaboration tools.

Ability to maintain accurate records and follow internal processes consistently.

Professional, proactive, solution-focused and service-oriented attitude.

Previous experience in education, admissions, visa processing or application support is an advantage.

Working Schedule

Monday to Friday: 9:00 AM to 6:00 PM, including a one-hour break.

Saturday: 9:00 AM to 1:30 PM, including a 30-minute break.