Key Responsibilities:

Conduct comprehensive social assessments to identify beneficiaries’ social, emotional, family, economic, environmental, and support needs.
Provide individual and group psychosocial support according to identified needs and within the scope of professional practice.
Provide case management, follow-up, and ongoing social support to beneficiaries and their families.
Develop appropriate social intervention and follow-up plans based on assessment findings and identified priorities.
Identify social, family, environmental, safeguarding, or protection-related concerns and ensure appropriate referral and follow-up.
Support beneficiaries and families in accessing relevant healthcare, social, educational, rehabilitation, community, and other services.
Coordinate referrals with internal and external service providers and follow up to support continuity of care.
Collaborate with healthcare professionals, therapists, teachers, psychologists, caregivers, and other multidisciplinary team members to ensure coordinated support.
Participate in multidisciplinary case discussions and contribute relevant social information to assessment, intervention planning, and follow-up.
Provide beneficiaries, families, and caregivers with guidance regarding available services, community resources, referral pathways, and appropriate follow-up.
Advocate for beneficiaries’ rights, dignity, inclusion, access to services, and appropriate support.
Identify potential safeguarding, child-protection, abuse, neglect, exploitation, or other protection concerns and report or refer them in accordance with organizational procedures.
Maintain complete, accurate, timely, and confidential case files, assessments, referral records, follow-up notes, and reports.
Ensure confidentiality and appropriate handling of sensitive beneficiary and family information at all times.
Comply with organizational safeguarding, child-protection, confidentiality, data-protection, and professional ethical standards.
Participate in awareness activities, community outreach, staff training, social-support initiatives, and other relevant organizational activities when required.
Contribute to service improvement by identifying recurring social needs, service gaps, and referral challenges when relevant.
Perform other related social work duties as assigned by the line manager.

Qualifications and Requirements:

Bachelor’s degree in Medical Social Work from a recognized university.
Appropriate professional training in social assessment, case management, psychosocial support, and referral practices.
Knowledge of child safeguarding, confidentiality, professional boundaries, and protection principles.
Knowledge of relevant social, healthcare, educational, and community resources and referral pathways.
Previous experience working in healthcare, rehabilitation, educational, or community-based settings is preferred.
Experience working with children and adolescents is an advantage.
Experience working with individuals and families with complex social or health-related needs is preferred.
Experience collaborating with multidisciplinary and interdisciplinary teams.
Experience preparing professional case documentation, assessments, and reports.
Strong communication, interpersonal, counseling, and case-management skills.
Ability to work effectively within a multidisciplinary and interdisciplinary team.
Strong organizational and follow-up skills.
Professionalism, reliability, confidentiality, and sound judgment when handling sensitive matters.
Empathy and respect when communicating with beneficiaries, families, and caregivers.
Commitment to protecting beneficiaries’ dignity, rights, well-being, and social inclusion.
Commitment to continuous professional development and evidence-informed social work practice.
Fluency in Arabic and English is required.
French proficiency is considered an asset where relevant to the organization’s beneficiaries and services.
Ability to communicate professionally and prepare case documentation in the language(s) required by the organization.

Medical Social Worker