Caseworker in Lebanon at HAND Organization

Job Responsibilities

Provide case management services to vulnerable children and families in line with the National Standard Operating Procedures (SOPs) and the Minimum Standards for Child Protection in Humanitarian Action.
Conduct child protection assessments, develop case management plans, and ensure appropriate follow-up.
Conduct regular home visits, field visits, and meetings with children and caregivers to monitor progress and provide support.
Ensure timely and safe identification and referral of children at risk to appropriate services.
Coordinate with internal teams and external service providers to ensure effective case management and referrals.
Maintain accurate, confidential and up-to-date documentation on all assigned cases using designated case management tools and databases.
Participate in case management meetings and case conferences to ensure effective planning and collaboration.
Provide emotional support and psycho-social support to children and families, as needed.
Identify trends and protection concerns and report them to the Case Management Supervisor for appropriate response.
Ensure all activities adhere to child safeguarding principles and internal protection policies.
Participate in trainings, workshops, and capacity building activities related to child protection and case management.
Assist in awareness sessions and outreach activities as needed.
Contribute to reports, assessments, and other documentation required by the Case Management Supervisor and the organization.
Support in other protection-related activities when requested by the supervisor.

Personal Competencies:

Strong interpersonal and communication skills.
Ability to maintain confidentiality and respect for beneficiaries at all times.
Strong organizational and time-management skills.
Empathy, patience, and resilience under pressure.
Proficiency in Microsoft Office applications.
Fluency in Arabic and working knowledge of English.

Position Requirements and Qualifications:

Minimum 2-3 years of professional experience in child protection or case management in humanitarian or development contexts.
Bachelor’s degree in social work, psychology, sociology, or a related field.
Knowledge of case management principles and tools.
Experience working with vulnerable children and families.
Ability to work independently and within a team in complex and challenging environments.
Good knowledge of referral pathways and protection services in the area of intervention.
Strong understanding of child rights, protection principles, and safeguarding.