Position Purpose
The Field Support Officer is a critical operational link between GASCF's central coordination team and the war injured children and families served across field sites in Lebanon. The role is responsible for the identification and registration of potential beneficiaries, facilitation of access to GASCF's integrated medical, rehabilitation, and psychosocial services, daily logistical coordination of field activities, and collection of accurate beneficiary data. The Field Support Officer works alongside social workers, case managers, and clinical staff to ensure that children injured by war receive timely, dignified, and appropriate support from the point of initial contact through to service delivery and follow up.
Key Duties, Tasks and Responsibilities
- Conduct systematic community outreach activities across target areas to identify war injured children and caregivers who may be eligible for GASCF services, working through community networks, health facilities, partner organizations, and referral systems.
- Conduct initial intake conversations with referred families in a sensitive, trauma informed manner, gathering demographic information, injury history, and a preliminary account of medical and psychosocial needs.
- Complete beneficiary registration forms accurately and in full, ensuring all required data fields including disaggregation by age, sex, injury type, and location are captured in compliance with GASCF data collection standards.
- Maintain and regularly update the field beneficiary register, flagging duplicates, inactive cases, and cases requiring urgent review to the Head of Social Work.
- Coordinate transportation arrangements for beneficiaries attending medical appointments, rehabilitation sessions, and psychosocial activities, ensuring timely scheduling and documentation of transport usage and beneficiary eligibility.
- Accompany beneficiaries to hospital appointments, rehabilitation sessions, and partner facilities as needed, providing orientation, emotional support, and practical assistance during visits.
- Liaise with medical coordinators, social workers, and partner hospital staff to confirm appointments, communicate beneficiary needs, and ensure continuity of care.
- Distribute transportation and food allowances to eligible beneficiaries in strict accordance with GASCF's allowance tracking procedures and donor criteria, maintaining complete signed distribution records.
- Support the organization and facilitation of wellbeing activities, educational sessions, and group events for children and caregivers at GASCF's program sites.
- Collect, record, and submit accurate field monitoring data using GASCF's designated tools and platforms, including daily and weekly activity reports, beneficiary attendance registers, and referral tracking sheets.
- Report operational challenges, protection concerns, and case escalations promptly to the Head of Social Work and Project Manager.
- Support the MEAL Officer during data verification visits, beneficiary satisfaction surveys, and field level data quality assessments.
- Maintain organized and confidential physical and digital field records in accordance with GASCF's data protection and beneficiary confidentiality standards.
- Maintain at all times a professional, respectful, and trauma sensitive approach in all interactions with war injured children and caregivers.
- Report all child protection concerns, PSEA allegations, or safeguarding incidents immediately to the designated focal point, following GASCF's mandatory reporting protocols.
Required Qualifications and Experience
- Education: Bachelor's degree in Social Work, Public Health, Community Development, or a related field. Equivalent humanitarian field experience may be considered.
- Experience: Minimum two (2) years of experience in community outreach, case management support, or field coordination roles within an NGO, health, or humanitarian project in Lebanon.
- Field Competence: Demonstrated ability to work independently across multiple field sites, manage logistics, and maintain accurate records in a fast-paced humanitarian environment.
- Interpersonal Skills: Strong communication and relationship-building skills with war-affected children, families, community members, and partner organizations.
- Languages: Native fluency in Arabic; working knowledge of English.
- Core Competencies: Reliability, adaptability, attention to detail, trauma informed communication, data integrity, and unwavering commitment to beneficiary dignity and child safeguarding.
Prevention Against Sexual Exploitation and Abuse
GASCF has a strict policy of “zero tolerance” for sexual exploitation and abuse (SEA). THE EMPLOYEE affirms that it has received, read, and understood this policy and has undergone relevant training to ensure compliance. THE EMPLOYEE and its employees, staff, and/or subcontractors shall not be involved in any act of sexual exploitation or abuse.
For the purposes hereof, sexual exploitation means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially, or politically from the sexual exploitation of another; and sexual abuse means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. THE EMPLOYEE shall take all necessary measures to prevent sexual exploitation or abuse by any of its employees or other individuals engaged and under its control and shall take immediate corrective action in the event that any such situation occurs.
Preventive and responsive measures shall include, but are not limited to:
- a clear prohibition against any involvement in acts of sexual exploitation or abuse;
- mandatory background checks for all personnel prior to recruitment;
- PSEA (Protection from Sexual Exploitation and Abuse) training for all personnel;
- mandatory reporting of all allegations of SEA;
- referral of all survivors of SEA to immediate and professional assistance;
- thorough investigation of all reported allegations of SEA and implementation of appropriate corrective actions. Any breach of this provision by THE EMPLOYEE shall entitle GASCF to terminate the contract with immediate effect.
