Position Purpose
The Case Management Volunteer provides essential operational and administrative support to GASCF's social work and case management team, contributing directly to the quality of care received by war injured children and their families. Under the close supervision of an assigned social worker and the Head of Social Work, the volunteer assists in beneficiary intake, appointment coordination, case file maintenance, field accompaniment, and daily communication with families. The role offers a structured, supervised volunteering experience within a professional humanitarian health setting, with direct exposure to multidisciplinary case management, trauma-informed care, and child protection practice. Volunteers are expected to commit to GASCF's values, code of conduct, and child safeguarding standards in all aspects of their engagement.
Key Duties, Tasks and Responsibilities
- Assist social workers in conducting beneficiary intake conversations, gathering and recording demographic and needs information accurately in GASCF's registration forms and case management database under supervision.
- Support the scheduling, confirmation, and coordination of medical appointments, rehabilitation sessions, and psychosocial activities for assigned beneficiaries, communicating appointment details clearly to families in Arabic.
- Accompany beneficiaries and families to hospital appointments, rehabilitation sessions, and program activities as directed, providing practical support, orientation, and reassurance during visits.
- Assist in the preparation, organization, and archiving of beneficiary case files, ensuring documents are complete, correctly labelled, and stored in compliance with GASCF's confidentiality and data protection standards.
- Support the distribution of beneficiary transportation and food allowances under the direct supervision of the assigned social worker or HR & Admin Officer, assisting in maintaining signed distribution records.
- Maintain regular, supportive contact with assigned beneficiary families, providing updates on appointments, service changes, and program activities as directed by the supervising social worker.
- Assist in organizing and cofacilitating wellbeing activities, recreational events, and group sessions for beneficiary children and caregivers in coordination with PSS Officers.
- Assist with translation or interpretation support for families during medical appointments, social work meetings, or program activities where Arabic communication is required.
- Maintain a structured volunteer activity log, recording hours worked, tasks completed, and observations relevant to case management activities, and submit weekly volunteer reports to the supervising social worker.
- Communicate promptly any concerns about beneficiary wellbeing, child protection risks, or safeguarding incidents to the supervising social worker, following GASCF's mandatory reporting protocols without exception.
- Participate actively in team meetings, volunteer briefings, mandatory training sessions (including PSEA, Safeguarding, and Data Protection), and reflective practice activities.
- Maintain strict confidentiality regarding all beneficiary information, family circumstances, and case details encountered in the course of volunteering, both within and outside GASCF's premises.
Required Qualifications and Experience
- Education: Currently enrolled in or recently completed a Bachelor's degree in Social Work, Psychology, Public Health, Education, or a related field. Recent graduates are encouraged to apply.
- Experience: Prior volunteering or work experience in a social service, health, NGO, or community setting is an advantage but not required. A genuine commitment to humanitarian values and the wellbeing of war affected children is essential.
- Skills: Strong interpersonal and communication skills; ability to interact with sensitivity and respect with war injured children and caregivers. Basic organizational and documentation skills; reliability and punctuality.
- Languages: Native fluency in Arabic is required. Working knowledge of English is an advantage.
- Core Competencies: Empathy, reliability, discretion, professional boundaries, child-safe communication, willingness to learn, commitment to GASCF's mission and values, and readiness to work in a demanding humanitarian environment.
- Volunteers must be available for a minimum of 20 hours per week and must attend all mandatory orientation and training sessions before beginning field activities.
Prevention Against Sexual Exploitation and Abuse
GASCF has a strict policy of “zero tolerance” for sexual exploitation and abuse (SEA). THE EMPLOYEE affirms that it has received, read, and understood this policy and has undergone relevant training to ensure compliance. THE EMPLOYEE and its employees, staff, and/or subcontractors shall not be involved in any act of sexual exploitation or abuse.
For the purposes hereof, sexual exploitation means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially, or politically from the sexual exploitation of another; and sexual abuse means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. THE EMPLOYEE shall take all necessary measures to prevent sexual exploitation or abuse by any of its employees or other individuals engaged and under its control and shall take immediate corrective action in the event that any such situation occurs.
Preventive and responsive measures shall include, but are not limited to:
- a clear prohibition against any involvement in acts of sexual exploitation or abuse;
- mandatory background checks for all personnel prior to recruitment;
- PSEA (Protection from Sexual Exploitation and Abuse) training for all personnel;
- mandatory reporting of all allegations of SEA;
- referral of all survivors of SEA to immediate and professional assistance;
- thorough investigation of all reported allegations of SEA and implementation of appropriate corrective actions. Any breach of this provision by THE EMPLOYEE shall entitle GASCF to terminate the contract with immediate effect
