Position Purpose
The Case Management Officer plays a vital role in providing comprehensive support to individuals and families facing health-related challenges resulting from war. The position involves assessment, counseling, and collaboration with medical teams to ensure holistic care for GASCF patients under the supervision of the Senior Case Management Officer.
Key Duties, Tasks and Responsibilities
- Conduct comprehensive assessments of the medical, psychological, and social needs of patients, including children, adults, and their families.
- Develop individualized care plans in collaboration with medical and mental health professionals to ensure holistic support for patients.
- Identify and address immediate needs upon case arrival, such as emergency healthcare, clothing, and food assistance.
- Provide trauma-informed counseling and emotional support to individuals and families who have experienced conflict, displacement, and loss.
- Facilitate tailored family intervention sessions, stress management workshops, and psychoeducational activities to promote mental well-being.
- Refer patients requiring intensive psychological care to appropriate services.
- Collaborate with medical teams (doctors, nurses, mental health specialists) to ensure the comprehensive addressing of both physical and emotional needs of patients.
- Schedule medical appointments and accompany patients to healthcare facilities, ensuring follow-up and transportation assistance.
- Maintain records of medications to ensure timely intake as recommended by physicians.
- Act as a liaison between patients and various NGOs, UN agencies, and community organizations to facilitate access to necessary services such as education and recreational activities.
- Participate in multidisciplinary team meetings to discuss case progress and updates.
- Maintain a clear and organized schedule of all activities and appointments for each family to ensure routine and efficiency in service delivery.
- Provide crisis intervention in situations of acute stress or medical emergencies, ensuring patients are stabilized and supported.
- Advocate for the rights and dignity of patients, ensuring fair treatment in all interactions with service providers and institutions.
- Demonstrate awareness and sensitivity to the cultural, religious, and historical contexts of patients from diverse backgrounds, ensuring services respect their beliefs and values.
- Adapt interventions to be culturally relevant and appropriate to the needs of the population served.
- Maintain accurate and confidential records of all interactions with each family, including assessments, care plans, referrals, follow-ups, and medical prescriptions.
- Prepare and submit regular reports on case progress, challenges, and outcomes to the Executive Director.
- Provide training to volunteers and other social workers on trauma informed care, cultural sensitivity, and effective practices for working with displaced populations.
- Engage in ongoing professional development to stay updated on best practices in medical social work and humanitarian responses.
Required Qualifications and Experience
- Education: Bachelor’s degree in medical social work or a related field; Master’s degree in Social Work is a plus. Valid social work license or certification as required by local regulations.
- Experience: Minimum of 3–5 years of experience in social work, preferably in a healthcare or NGO setting. Experience working with displaced populations or in humanitarian settings is a plus.
- Skills: Strong assessment, counseling, and crisis intervention skills. Ability to manage multiple cases and prioritize tasks effectively. Knowledge of trauma-informed care principles.
- Languages: Excellent communication and interpersonal skills both in English and Arabic.
- Core Competencies: Cultural competency and sensitivity to diverse populations. Ability to work collaboratively in a multidisciplinary team environment. Proficiency in documentation and reporting practices.
Prevention Against Sexual Exploitation and Abuse
GASCF has a strict policy of “zero tolerance” for sexual exploitation and abuse (SEA). THE EMPLOYEE affirms that it has received, read, and understood this policy and has undergone relevant training to ensure compliance. THE EMPLOYEE and its employees, staff, and/or subcontractors shall not be involved in any act of sexual exploitation or abuse.
For the purposes hereof, sexual exploitation means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially, or politically from the sexual exploitation of another; and sexual abuse means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions. THE EMPLOYEE shall take all necessary measures to prevent sexual exploitation or abuse by any of its employees or other individuals engaged and under its control and shall take immediate corrective action in the event that any such situation occurs.
Preventive and responsive measures shall include, but are not limited to:
- A clear prohibition against any involvement in acts of sexual exploitation or abuse;
- Mandatory background checks for all personnel prior to recruitment;
- PSEA (Protection from Sexual Exploitation and Abuse) training for all personnel;
- Mandatory reporting of all allegations of SEA;
- Referral of all survivors of SEA to immediate and professional assistance;
- Thorough investigation of all reported allegations of SEA and implementation of appropriate corrective actions. Any breach of this provision by THE EMPLOYEE shall entitle GASCF to terminate the contract with immediate effect.
