Responsibilities
- Conduct needs assessments and compile social files, surveys, and beneficiary data.
- Develop and implement individualized service plans to address beneficiaries' needs and goals.
- Provide counseling and support to individuals, families, and groups.
- Ensure clients’ access to resources, services, and benefits.
- Collaborate with other professionals, such as healthcare providers, educators, and community organizations, to ensure holistic support for clients.
- Manage assigned cases, develop action plans, review progress, and determine appropriate case closure.
- Coordinate case management activities, including referrals and appropriate information sharing.
- Conduct outreach, trainings, and community engagement activities.
- Follow up directly with beneficiaries and service providers to facilitate access to required services.
- Work toward program targets in line with donor requirements.
- Coordinate with outreach workers to facilitate referrals following the referral pathway.
- Update the service mapping on all available services.
- Update beneficiary data accurately in relevant platforms and Individual Tracking Tools (ITT).
- Help beneficiaries make informed decisions by acting as their advocate regarding their status and protection options.
- Develop effective professional relations and cooperate with other teams throughout the entire case management process.
- Follow up with beneficiaries to monitor progress and satisfaction with services.
- Maintain accurate case records, complete required forms, and prepare statistical reports.
Qualifications and Experience
- Bachelor's degree in Social Work, Psychology, or a related field.
- Strong understanding of social work principles, methods, and practices.
- Excellent interpersonal, communication, and organizational skills.
- Ability to work effectively with diverse populations and handle sensitive situations.
Soft Skills
- Interpersonal Skills: Strong ability to relate well to others is essential.
- Communication Skills: Must possess excellent verbal communication and active listening skills.
- Patience: The ability to remain patient throughout the treatment process.
- Confidentiality: Maintain the confidentiality and security of beneficiary information.
- Empathy: An understanding and identification with others’ experiences.
- Critical Thinking: Assess needs, identify risks, and develop appropriate support and referral plans.
- Respect for the roles and positions of each team member.
- Flexibility to adapt to special situations or supervisor requests.
- Ability to work respectfully with beneficiaries from diverse cultural and social backgrounds.
Safeguarding and Safe Recruitment
FISTA is committed to safeguarding and protecting the children, youth, and vulnerable adults it serves. The organization maintains a zero-tolerance policy toward sexual exploitation, abuse, and harassment (SEAH), as well as any form of gift, favor, or hospitality offered to staff by suppliers. All staff are expected to uphold FISTA's safeguarding policies, Code of Conduct, and ethical standards. As part of its safe recruitment process, FISTA conducts reference and background checks. Shortlisted candidates will be required to provide professional references and, where applicable, a certificate of good conduct or police clearance prior to appointment.
The social worker will provide confidential case management and psychosocial support, as well as referrals to other service providers as needed, and will work with individuals from vulnerable communities to improve their social and psychological functioning. The role involves direct interaction with beneficiaries, collaboration with other professionals and organizations, and contribution to program development.
