JOB SUMMARY

Responsible for handling calls from pregnant women and providing follow-up until delivery.

MAJOR DUTIES / RESPONSIBILITIES

• Receive phone calls from the pregnant women asking for an assistance

• Collect information and data about beneficiaries

• Ask the beneficiaries to provide the documents

• Update the medical files with the information collected from the beneficiary

• Send the assessment and the medical report for the gynecologist in order to get the medical approval on the file

• Arrange referrals to the inpatient team

• Transfer received approvals for the inpatient team in order to inform the hospital about the hospitalization of the patient

• Refer the not eligible cases to the inpatient team in order to proceed with data entry as assigned

• Communicate in a professional manner reflecting the mission of Caritas Lebanon Inpatient unit and demonstrate compliance with all policies and procedures

• Respond to the phone calls 24/7 from 08:00 am till 20:00 pm including Saturday and Sunday

• Follow Caritas Lebanon operational policy and procedures

• Respect the internal policies and procedures for example: dress code, attendance, discipline, etc.

• Complete schedules, activity planners, monitor staff availability and act against any shortfalls

• Resolve any staff issues and escalate any unresolved issue to the related manager

• Perform other related duties as assigned by the supervisor

OTHER QUALIFICATIONS

Academic: Midwife or health background
Communication, writing, analytical and negotiation skills
Related Work Experience: 3 years of experience in related field
Language skills: English and Arabic
Computer Literacy: MS-Word / MS-Excel – Intermediate level

In order to apply for this vacancy you need to complete the template on the following link:

https://ee-eu.kobotoolbox.org/single/NJvzHFeF

A member of our Human Resources team will contact you soon if your profile is considered for the job vacancy, and if more information is needed. If you are not being approached by our Human Resources team, please consider your application automatically registered in our database.

Caritas Lebanon is committed to all Safeguarding Principles and will not tolerate any act in any shape or form of misuse regarding Child Safeguarding Policies and Sexual Exploitation Abuse or Harassment (SEA). All staff must understand that Caritas Lebanon will apply a zero-tolerance policy to SEA and any harassment of any type. Caritas Lebanon is an Equal Opportunity Employer and all applicants will be considered for employment without attention to race, color, religion, sexual orientation, gender identity, national origin, veteran, or disability status. Moreover, Caritas Lebanon will not share any personal data with anyone outside Caritas Lebanon whatsoever unless requested by Law. All applicants are strictly required to adhere to these standards. Therefore, the selected applicant shall be requested to provide additional information to conduct the needed background check.

In addition, Caritas Lebanon will reserve its rights not to hire any applicant who was previously reported for a SEA incident.

Health Care Assistant - Sin El Fil