General Tasks
1. E-Commerce & Website Management
- Manage and regularly update the La Boutique Sociale and Inventi Studio websites, ensuring content, prices, and stock levels are accurate at all times.
- Upload new products with high-quality photographs, engaging and search-friendly descriptions, accurate prices, and complete product information (sizes, measurements, materials, condition, and care).
- Coordinate with the photographer to receive, select, organize, and prepare product images for online publication.
- Take product photographs when needed and use AI and photo-editing tools to enhance product presentation responsibly, without misrepresenting the colour, condition, or quality of items.
- Create and update website banners, product categories, collections, and promotional sections to improve navigation and the customer experience.
- Keep online stock synchronized with stores and events, promptly removing or marking sold items, particularly unique second-hand, vintage, and upcycled pieces.
- Coordinate with the Operations team on online order processing, delivery, exchanges, and returns, and follow up on order-related customer inquiries.
- Regularly test the websites (checkout, payment, links, and mobile display) and report technical issues to the relevant service provider.
2. Online Sales Channels & Marketplace Management
- Manage product listings across external marketplaces, partner websites, social commerce channels (e.g., Instagram and Facebook Shops, WhatsApp Business catalogue), and other online sales platforms.
- Select, prepare, photograph, describe, and upload suitable products for each channel according to its requirements and audience.
- Coordinate product placement and collaborations with external platforms and online retailers.
- Monitor product availability, pricing consistency, listing quality, and sales performance across all channels.
- Identify and assess new online marketplaces and digital platforms that could expand the brands' reach and generate additional revenue, including their commission and logistics terms.
3. Sales Growth & Commercial Development
- Identify opportunities to drive customer traffic to the websites, stores, and sales events.
- Propose promotional campaigns, product launches, seasonal offers, bundles, and other sales initiatives in coordination with the Marketing & Communication team.
- Coordinate website announcements, promotional updates, and sales campaigns with the Content Creator & Social Media Officer and other relevant teams.
- Track key sales indicators such as revenue per channel, number of orders, average order value, conversion rate, best- and slow-selling items, and returns.
- Prepare a monthly sales report highlighting performance by channel, new opportunities, challenges, and recommendations for growth.
4. Partnerships, Networking & New Sales Opportunities
- Identify and develop relationships with potential retail partners, concept stores, boutiques, online platforms, businesses, and other relevant organizations.
- Build partnerships that enable the brands' products to be sold, displayed, or promoted through new outlets and sales channels.
- Initiate and follow up on collaborations, pop-ups, consignment opportunities, and joint promotional activities.
- Present the brands and their products professionally to potential partners and negotiate collaboration terms (e.g., consignment, commission, pop-up conditions) within the organization's approved framework, referring final agreements for approval.
- Maintain an updated database of contacts, partnership opportunities, agreed terms, and follow-up actions.
- Proactively develop a network of contacts that contributes to business development, brand visibility, and sustainable sales growth.
5. Events, Pop-Ups & Exhibitions
- Identify suitable events, markets, and venues to showcase and sell the brands' products.
- Participate in exhibitions, markets, pop-ups, and other sales-related events.
- Coordinate with internal teams to prepare products, pricing, displays, and promotional materials.
- Track stock and sales during events and reconcile them with the Operations team afterwards.
- Engage with potential customers, partners, and collaborators, and collect customer contacts (with their consent) to grow the customer base.
- Follow up with contacts made during events to convert networking opportunities into sales and partnerships.
6. Responsible Communication & Alignment with arcenciel’s Values
- Ensure that all commercial communications align with arcenciel’s mission, values, and communication guidelines.
- Promote sustainability, reuse, circular economy, and social impact through accurate, transparent, and responsible communication.
- Use inclusive and respectful language and ensure that product descriptions, visuals, and promotional claims are accurate and not misleading.
Working Conditions
- Job Constraints: Occasional evening and weekend work during events, markets, and pop-ups; travel within Lebanon; handling and transporting products and display materials.
- Tools, Software used: E-commerce website back-office (e.g., Zyda), marketplace and partner platforms, Meta Business Suite / Commerce Manager, WhatsApp Business, Excel or Google Sheets, Canva, photo-editing and AI-powered tools for product presentation and image enhancement, and photography equipment or smartphone cameras.
- Workplace: Sed el Bauchrieh, with field work at events, markets, pop-ups, and partner locations.
- Working Schedule: 15 days/ Month (Part Time), 8 hours per day.
Requirements
Skill set and competencies
- Strong organization and time management, with the ability to handle multiple channels and deadlines.
- Commercial sense and a results-driven approach to sales.
- Networking and partnership building.
- Negotiation and commercial communication.
- Hands-on experience with e-commerce platforms and product listing.
- Basic understanding of SEO, online merchandising, and conversion.
- Basic photography and image editing.
- AI-assisted visual content creation.
- Good command of Excel or Google Sheets for stock tracking and sales reporting.
- Customer-service orientation.
- Initiative and problem-solving.
- Attention to detail.
- Interest in sustainable fashion, the circular economy, and social enterprise.
- Adapt communication style to arcenciel’s mission, vision and values.
Education and Experience
Bachelor's degree or relevant diploma in Business Administration, Marketing, E-Commerce, Sales, Digital Marketing, or a related field. In additional to 1-3 years of experience in in e-commerce, online sales, business development, sales coordination, or digital retail.
