Amel Association International (Amel) is a Lebanese and non-sectarian NGO created in 1979. Amel works through 40 centres, education units protection unit, and for more than 45 years has supported the poorest regions of Lebanon, from Beirut and its South Suburbs to Mount Lebanon, Beqaa and South Lebanon. Amel offers accessible services for all in the following fields: food security, health, education, protection, child protection, gender-based violence, livelihood, promotion and protection of human rights and rural development.
Amel is committed to diversity and welcomes applications from qualified candidates regardless of disability, gender identity, marital or civil partnership status, race, color or ethnic and national origins, religion or belief, or sexual orientation.
Amel has a Zero Tolerance policy on sexual exploitation and abuse, and sexual harassment: Candidates will not be considered for employment with Amel if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts.
About the Role
Under the direct supervision of the health project coordinator and the health field coordinator, the Health Field Officer is responsible for the guidance and monitoring of the primary healthcare centres (PHCCs) and the mobile unit in their area of work. The health field officer is in charge of the direct implementation of all the activities in their area of work according to the Amel’s and donors’ requirements. He/she is responsible for the supervision and monitoring of the activities on the administrative, technical part and very specific medical aspects that ensure the quality of health care provided at the PHCC for the smooth implementation of the LPSP. The Health Field Officer is ensuring that all activities are implemented following quality standards and a patient-centred approach. The Health Field Officer will be based in the assigned PHCCs and will have a weekly visit to the headquarter.
General Taks
- Monitoring the implementation of the project and LPSP in the PHCCs
- Monitor and follow-up on the progress of the activities in the assigned centres, by conducting regular visits
- Ensuring rational utilisation of all services in collaboration with the medical advisor.
- Monitoring the correct implementation of the internal and external referral system.
- Responsible for provision of all related documentation requested as administrative procedures.
- Ensure that the PHCC is fulfilling MoPH reporting requirements: Medication consumption, shortages reporting, epidemiological surveillance reporting.
- Maintain very close collaboration with the Pharmacists on the smooth implementation of activities in the pharmacy (such as coordinating the monthly audits)
- Coordinate with the Quality Coordinator and the Head of centers to improve the quality of the services provided as per the quality improvement plan of the PHCCs and the accreditation standards
- Ensure smooth implementation of the health education package within the PHCCs in close collaboration with the head of canters and social workers.
- In coordination with the M & E department, leads health-related assessments of the beneficiaries’ and community needs, impact survey and technical assessments and ensures proper reporting to field coordinators and project coordinators on a Monthly basis.
- Coordinate with the PHCC staff and organise regular meetings on work follow-up (one meeting per centre per month with all the staff)
- Attend meetings with the Amel health department and meetings related to work progress under the projects.
- Participate in training identified by the field coordinator, project coordinator and health coordinator.
- Ensure that all cross-cutting activities (protection, inclusion, MH and conflict sensitivity) are implemented as per the work plan.
- Facilitate and conduct field visits with partners when needed
Guidance & Monitoring
- Keep close contact with the head of centers for a smooth implementation of administrative and clinical priority processes.
- Keep close collaboration with the medical coordinator regarding complaints and requests received from physicians related to consultations and diagnostics.
- Maintain close collaboration with the PHCC pharmacists to ensure the smooth implementation of medication management from the administrative priority process.
- Conduct monitoring surveys using specific checklists assigned by the Quality Coordinator.
- Support the centers team in the implementation of the self-assessment checklist and the accreditation standards.
- Support in the review of policies, procedures, and forms used in the centers and in the development of surveys and data collection tools.
- Ensure that all documents needed for the accreditation are available and updated at the canters.
- Monitor the correct filling in of the monthly timesheets of each staff within the teams with the head of canter and the field finance officer.
- Provide on-job coaching for the PHCC staff
- Support the teams and monitor the implementation of the Risk Management Plan in each PHCC.
Reporting
- Report to the field coordinator on any incidents/accidents and follow up on the mitigation.
- Report on the staff meetings and share with relevant colleagues
- Submit qualitative, complete, and analytic monthly sitrep to the field coordinator, as per internal reporting requirements
- Ensure the proper collection and submission of all needed data to the field coordinator on a monthly, quarterly and semi-annual basis as required, along with proper archiving of all documentation and means of verification.
- Filling in and submitting the quality checklists on a quarterly basis.
- Contribute to the analysis of collected data, and provide feedback to the field coordinator on a weekly, monthly, quarterly basis or ad hoc.
- Collect all the data concerning the referral system on a monthly basis and share raw data with the field coordinator and the health department.
- Review monthly reports shared by the social workers in the centres
- Ensure capitalization work within the PHCCs and transfer of lessons learned to the and other PHCC teams
- Report findings from weekly field visits to relevant teams.
- follow up with the finance officers related to HR (timesheets, validating the consultations and LIDTs etc.)
Health awareness and Campaigns:
- Coordinate with PHCC and mobile teams on health-related events, recording them in an annual calendar.
- Coordinate and support the implementation of health awareness sessions, campaigns, and in-kind distribution.
- Quality Improvement and Patient Satisfaction:
- Review and ensure understanding of the Quality Improvement Plan (QIP) for each PHCC and MMU.
- Ensure alignment of QIP with various plans and encourage staff to share improvement ideas with the field coordinator and the quality coordinator.
- Ensure the use of patient satisfaction surveys, implement monthly phone calls, and closely follow up on data collection and fill the exit interview.
- Support the implementation of the Risk Management Plan in each PHCC and MMU.
Follow Up of Mobile Teams:
Organise weekly field visits with mobile teams, monitor tool usage, and inventory of supplies.
Position requirments:
- Master degree in health-related field preferred in nursing, pharmacist and medical laboratory.
- A minimum of 3 years’ relevant experience as a coordinator. Previous experience in NGOs or UN agencies is a plus
- Background in public health is appreciated
- Excellent communication, management and diplomacy skills, collaboration and teamwork
- Ability to take initiatives, to work in autonomy and in a multidisciplinary and multicultural team
- Ability to work under pressure and manage stress
- Literacy in reporting, experience in conducting surveys
- Knowledge of donor’s requirements is a plus
- Excellent computer literacy with demonstrated experience in utilisation of Microsoft Office.
- Fluent in English and Arabic both written and spoken
- Strong ethical standards.
- Good conflict resolution abilities.
- Effective time management and organisational skills.
- Ability to manage deadlines and stressful situations.
- Capacity to work in teams and flexibility to take on new tasks.
