Action against Hunger is an international non-governmental, private, apolitical, non-religious and non-profit organization created in 1979. Its goal is to combat hunger and dangerous situations that threaten men, women and children. Currently 500 expats and more than 5,000 employees are working for Action against Hunger in more than forty-six countries working in projects concerning four areas of focus: nutrition, health, food security and water and sanitation.
In Lebanon, the Syrian crisis continues to generate political, social and economic pressure due to the war in Lebanon and keeps more than 1.5 million refugees in a situation of increasing vulnerability. In this environment of political, economic and social uncertainty, our teams have maintained their high levels of humanitarian response and aid to Lebanon. Likewise, our interventions have been maintained in the Bekaa and northern areas, as well as in the south of the country, with a special focus on working in partnership or in consortium with other organizations and on institutional strengthening of the relationship with both donors. institutional, such as with local authorities and entities.
Under the direct supervision of the Health and Nutrition Head of Project and under the technical supervision of the Health and Nutrition Coordinator/Program Manager, the Medical Advisor is responsible for ensuring the quality of healthcare services delivered at PHCCs and providing technical support within ACF’s Health projects. The Medical Advisor provides advice and support to clinical personnel at contracted Primary Health Care Centers (PHCCs). This role involves leading ACF’s efforts to ensure the delivery of high-quality, efficient primary healthcare services at the supported PHCCs.
The Medical Advisor will oversee key aspects of the health center environment, including PHCC staff performance, by monitoring selected quality performance indicators aligned with MoPH accreditation standards. Additionally, they will ensure the ongoing implementation and adherence to updated MoPH policies and procedures.
POSITION SPECIFIC OBJECTIVES AND TASKS:
Objective 1: Ensure timely and quality implementation of Health activities at PHCC (50%)
- Monitor ACF activities in the supported PHCCs through weekly field visits for data collection, feedback, assessments, and follow up on health services under the LPSP package including, NCD, SRH, child health etc..
- Evaluate the implemented activities to check the satisfaction, challenges and recommendations, and inform the program manager of major barriers to access services or discrimination in service delivery
- Ensure that policies and procedures for Primary Health Care services in Lebanon are implemented effectively, providing status updates to direct supervisor.
- Monitor the implementation of Health program according to the program workplan and logical frameworks that meet the contractual agreements and the quality standards of Action Against Hunger
- Follow up on the financial aspect of the project through preparing the monthly financial reports supported by the proper documentation
- Ensure a proper forecast and budget follow-up of the project, in close coordination with the Logistics and Admin Department
- Provide support to the PHCC team in understanding and analysis the performance indicators
- Provide analysis and updates to the program manager on the monthly reports including activities done, assessments, supervision output, training etc.
- Keep close collaboration with ACF Program manager and Health coordinator regarding complains or medical requests received form physicians on utilization of laboratory and imaging tests
- Provide feedback to the PHCC director about opportunities to improve the services provision and keep up to standards
- Lead the lessons learnt sessions to address challenges, capitalize good practices and highlight success stories taking into account the expectations of the community and the primary health care workers;
- Participate in establishing/improving the referral system for secondary and specialized services to ensure timely referrals for emergency care.
- Support PHCC in designing and implementing community activities such as: health awareness campaign, vaccination campaign and other community outreach work
- Support PHCC in adapting procedures and services to respond to outbreaks and emergencies
Objective 2: Capacity Building (10%)
- In collaboration with the team identify the needs of medical staff and nurses at the PHCC, develop training materials, conduct training and follow up with the focus on service provision of Sexual and Reproductive Health (SRH) and Infection prevention and Control (IPAC) measures
- Provide technical support in managing the Primary Health Information System.
- Support the PHCC in the implementation of their quality improvement plans to meet the performance and quality MoPH indicator
- Support the integration and implementation of GBV and PSEA in the PHCC staff practice (including respectful care, safe identification and referral) through capacity building based on needs
- Provide technical guidance
- Provide technical guidance to the data entry at the PHCC to ensure data accuracy
Objective 3: Quality monitoring of the activities, needs analysis and adapting approaches, accountability (20%)
- Ensure that the activities and approaches are consistent and relevant to reach programme objectives, and report to the line manager any deviation
- Evaluate the patient flow, nursing procedures, and medical record documentation at the center.
- Maintain a beneficiary database/data collection with the line manager
- Identify deviations and needs not covered and proposed adaptations to programme activities
- Ensure proper quality monitoring of the interventions, including collaboration with MEAL Department
- Identify good practices and those that need improvement propose suggestions to adapt the program tools accordingly
Objective 4: Reporting and archiving (10%)
- Report the quality of healthcare services provided through MoPH Health Information System by every supported PHCC on weekly, monthly, quarterly and ad-hoc basis;
- Report immediately any problem, mismanagement of cases or other relevant information to the Head of Project and Program manager.
- Ensure proper, accurate and timely archiving of all the means of verification of the project and other technical project documentation (soft and hard copies)
- Ensure proper documentation of challenges, lessons learned and best practices
Objective 5: Coordination and referral monitoring (10%)
- Participate in external coordination (when needed) at the base level (including Health sub-national working Group in Bekaa and other working group meetings as requested).
- Assist in the maintenance of regular liaison, collaboration and coordination with other actors at the field level.
- Support in the maintenance and functioning of a proper coordination and referral system with MoPH and organizations/entities working in the area (referral mechanism…)
- Liaise with local authorities and local health system in order to ensure the ongoing and eventual development of the activities.
- Support in assessing new health facilities in Bekaa and draft the report
- Ensure proper communication of the hotline and feedback mechanisms
Objective 6: Security
- To respect the security rules specified in the mission and base security plan, see to it that the team under his/her responsibility complies with the security plan and perform the security management tasks that can be assigned in its protocols
- To communicate to the security managers of the working location any security related information or non-compliance with the security plan
Objective 7: Support humanitarian activities of Action Against Hunger
- Support the emergency interventions of the organization as per the employee’s abilities.
- Support any activity that helps reaching our humanitarian goals, as per the employee’s abilities.
- ACF employees will show commitment to human rights principles, gender equality and non-discrimination approach in all their work
Objective 8: Gender & Safeguarding (cross-cutting)
- Promote safe and equitable environments, through knowledge and application of the protocol against harassment and gender policy.
- Knowledge and compliance with safeguarding policy.
- Promote gender equality within the humanitarian and/or development work
Action against Hunger is committed to preventing any type of unwanted behaviour at work such as but not limited to sexual harassment, sexual exploitation and abuse, lack of integrity and/or financial misconduct; We expects all staff and volunteers to share this commitment through endorsing our code of conduct and other related policies and only those who share our values and code of conduct will be recruited to work for us.
