About the role
Fullstock is a growing food and beverage company with its own factory and a distribution operation across Egypt. We're looking for a Telesales Specialist to join our HoReCa sales team in Sheikh Zayed.
You'll manage and grow our restaurant, café, and hotel accounts by phone: handling orders and day-to-day follow-up, winning new customers, bringing inactive ones back, and collecting the customer and market feedback that helps us improve.
Key Responsibilities
- Account management: handle your assigned accounts fully over the phone. Take orders, follow up on delivery, confirm payment details, and be the customer's main point of contact.
- New customer acquisition: call prospective restaurants, cafés, and hotels, introduce Fullstock's range, and convert them into active customers.
- Customer reactivation: call inactive and declining customers, find out why they stopped buying, and win them back.
- Cross-selling: introduce new items to customers to grow the number of items each account buys.
- Customer feedback: collect feedback on service, prices, availability, and delivery. Log complaints and follow up until they are resolved.
- Market surveys: run phone surveys on new product interest, competitor prices, and market trends as requested by management.
Requirements
- Bachelor's degree in any field.
- 2 to 4 years in telesales or inside sales, preferably in FMCG, foodservice, or HoReCa distribution.
- Proven experience in cold calling and managing customer accounts by phone.
- Fluent Arabic and good English (product names are often in English).
- Working knowledge of ERP (Odoo preferred) and Excel.
Skills and Strengths
- Persuasive phone communication and objection handling
- Cold calling and closing new customers
- Understanding of café, restaurant, and hotel needs
- Organized and disciplined in follow-up
- Resilient and target-driven
- Customer-focused, and calm when handling complaints
Nice to have: food product knowledge (dairy, frozen, dry, specialty)
