üöÄ WE‚ÄôRE HIRING: Service Delivery Manager
üìç Location: Dubai, United Arab Emirates
üïí Employment Type: Full-Time
üíº Experience Level: Mid-Level to Senior
üåê Work Arrangement: Fully Remote
Are you a results-driven professional with strong leadership, operational management, and client relationship skills? We’re looking for an experienced Service Delivery Manager to oversee service operations, improve delivery performance, and ensure consistent, high-quality support across business functions.
This is an excellent opportunity for a strategic thinker who can manage teams, strengthen client relationships, and turn operational goals into measurable results.
üìå Role Responsibilities
- * Oversee daily service delivery operations and ensure service standards are maintained.
- Develop and implement service delivery strategies aligned with business objectives.
- Monitor performance against service-level agreements (SLAs) and key performance indicators (KPIs).
- Lead and coordinate service teams to achieve operational targets.
- Manage client expectations, service reviews, and escalated issues.
- Identify service gaps and implement continuous improvement initiatives.
- Coordinate with internal departments and external service providers.
- Prepare performance reports and provide operational updates to senior management.
- Manage service risks, resources, and operational priorities.
üéØ Qualifications
- * Degree or equivalent qualification in Business Administration, Management, IT, or a related field.
- Previous experience in service delivery, operations management, or client services.
- Strong leadership, communication, and stakeholder management skills.
- Understanding of service-level agreements, performance metrics, and operational processes.
- Excellent problem-solving and decision-making abilities.
- Ability to manage multiple priorities and meet business objectives.
- Proficiency in Microsoft Office and relevant service management tools.
- ITIL or other service management certifications are an advantage.
üåü Why Join Us?
- * üåç Fully remote working arrangement.
- üìà Opportunity to lead service improvement and operational initiatives.
- ü§ù Professional and collaborative working environment.
- üí° Opportunities to strengthen leadership and strategic management skills.
- üöÄ Career development and professional growth opportunities.
üì© APPLY NOW!Ready to lead service excellence and deliver measurable business results?
Submit your updated CV for consideration and take the next step in your management career.
- Lead the team. Elevate service quality. Deliver lasting results! ‚ú®
