We’re Hiring: Service Advisor
360 Car Maintenance | Saudi Arabia
Location: Khobar Branch
360 Car Maintenance is looking for a customer-focused Service Advisor to manage the customer journey from vehicle reception to delivery. The ideal candidate combines automotive knowledge, clear communication, and strong coordination skills.
Key Responsibilities
- Welcome customers, understand their concerns, and accurately record service requests.
- Open job cards and document vehicle details, mileage, condition, and customer requirements.
- Coordinate with technicians to explain inspection findings and recommended repairs.
- Prepare quotations, explain costs and estimated completion times, and obtain customer approval before work begins.
- Coordinate with the workshop, spare parts team, and cashier to keep jobs progressing.
- Update customers on repair status, additional findings, and any changes to cost or delivery time.
- Confirm quality checks are completed before vehicle handover.
- Explain completed work, invoices, warranty terms, and maintenance recommendations.
- Follow up after service, handle concerns professionally, and maintain accurate records in the workshop system.
- Achieve agreed service sales and customer satisfaction targets through suitable recommendations.
Requirements
- Previous experience as a Service Advisor in an automotive workshop or dealership.
- Good understanding of vehicle maintenance, diagnostics, and repair services.
- Strong customer service, communication, and organizational skills.
- Ability to explain technical issues in simple language.
- Confidence using workshop management systems and basic computer applications.
- Arabic and English communication skills are preferred.
- Experience with American vehicles is an advantage.
