Company Description Dial Expert is a performance-driven call center partner focused on helping businesses grow sales and improve customer service through highly trained, native English-speaking agents. The company invests in some of the highest-paid agents in Egypt’s call center industry and builds a strong culture of accountability, measurable results, and customer care. Clients benefit from a fully managed solution, including hiring, training, culture, and day-to-day management, without the cost and complexity of building an internal team. Dial Expert is designed for organizations that want a reliable, high-performing sales and service team that delivers from day one.
Role Description The Senior Sales Representative is a full-time remote role responsible for driving revenue growth by converting qualified leads, managing client relationships, and consistently meeting or exceeding sales targets. In this role, the individual will conduct outbound and inbound calls, deliver clear and persuasive sales pitches, handle objections, and close deals while maintaining a high standard of customer experience. The Senior Sales Representative will also track and report on sales performance, use CRM tools to manage pipelines, and collaborate with internal teams to optimize scripts, processes, and strategies. The role includes mentoring junior sales agents, sharing best practices, and contributing to a high-performance, results-oriented sales culture.
Qualifications
- * Strong sales and negotiation skills with a proven track record in outbound or inbound sales, preferably in call center or B2C/B2B environments.
- Excellent communication and interpersonal skills, including clear spoken and written English and the ability to build rapport quickly with diverse customers.
- Solid customer service capabilities, with a focus on handling inquiries professionally, managing objections, and resolving issues while maintaining customer satisfaction.
- Experience with CRM systems and sales tools, including pipeline management, data entry accuracy, and performance tracking.
- Ability to work independently in a remote setting, manage time effectively, and stay organized in a metrics-driven environment.
- Demonstrated leadership or mentorship experience, supporting junior team members and contributing to a performance-focused culture.
- Analytical mindset with the ability to interpret sales data, identify trends, and suggest improvements to scripts and processes.
- Previous experience in telesales, call centers, or similar roles; background in international markets or English-speaking customers is an advantage.
- High school diploma required; a bachelor’s degree in Business, Marketing, Communications
