**We are looking for an organized, detail-oriented, and proactive Reservations & Operations Coordinator to join our team at Kiromina Egypt Travel.
The successful candidate will be responsible for managing daily emails, processing hotel reservations, extracting booking information, preparing Excel reports, communicating with hotels, and following up on pending requests to ensure smooth daily operations.
Key responsibilities
Email management
Monitor and organize incoming and outgoing emails.
Identify urgent requests and prioritize them.
Extract essential information from emails and attachments.
Prepare professional email replies and follow up on pending correspondence.
Hotel reservations
Handle hotel booking requests and confirmations.
Send reservation requests to hotels with all necessary details.
Follow up with hotels to obtain booking confirmations.
Check room types, meal plans, rates, dates, and cancellation policies.
Monitor amendments, cancellations, and special requests.
Excel and reporting
Extract booking details from emails, PDFs, and Excel files.
Maintain and update hotel booking spreadsheets.
Prepare daily and weekly reports on reservations and pending bookings.
Track booking status, deadlines, and outstanding confirmations.
Organize data accurately and ensure records are up to date.
Coordination and follow-up
Communicate with hotels and suppliers regarding bookings.
Follow up on unconfirmed reservations and pending requests.
Coordinate with the operations team to ensure all bookings are processed on time.
Report any discrepancies, delays, or booking issues to management.
Qualifications and skills
Good command of written and spoken English.
Very good knowledge of Microsoft Excel, including filters, sorting, and basic formulas.
Good knowledge of Microsoft Outlook and email management.
Strong organizational and time-management skills.
Excellent attention to detail and accuracy.
Ability to handle multiple tasks and meet deadlines.
Previous experience in travel, tourism, or hotel reservations is an advantage.
Familiarity with AI tools and document processing is a plus.**
